Pest Control - Service Technician

The Shield Co Management, LLC; Austin (TX); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Competitive hourly base pay

Weekly pay

Paid sick and vacation time

Comprehensive benefits package

401(k) with match

Discounted pest control services

Job summary

The Shield Co Management, LLC is seeking a Service Technician in Austin, Texas. This role involves delivering exceptional customer service during pest control treatments while ensuring safety and compliance with guidelines.

The ideal candidate has a background in customer service, is at least 21 years old, and holds a valid driver’s license. Benefits include competitive pay, paid time off, and comprehensive health coverage.

Qualifications

• 1+ years of customer service experience is preferred.
• Valid driver’s license required, with 3+ years of driving history.
• Must be 21 years of age or older.

Responsibilities

• Conduct interior and exterior pest control treatments using approved methods.
• Inspect properties for signs of pest activity and recommend solutions.
• Provide customer service by explaining treatments and answering questions.

Skills

Customer service experience

Communication skills

Attention to detail

Job description

2590 Oakmont Drive, Ste 520 Round Rock, Texas 78665

Service Technician Position Summary

The Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role helps ensure customer satisfaction through proactive communication, attention to detail, and consistent service excellence.

Responsibilities

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

Qualifications and Requirements

• 1+ years of customer service experience, preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of the role.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

Benefits

• Competitive hourly base pay: $17.00 – $19.00, with additional compensation opportunities based on sales performance.
• Weekly pay – get paid every Friday.
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.
• Health Savings Accounts (HSA) and other financial wellness resources.
• Short- and long-term disability and life insurance options.
• Virtual care options for convenient, on-demand support.

Physical Demands and Working Requirements

The physical demands and working conditions outlined below are typical requirements for effectively carrying out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. The position requires the ability to regularly lift up to 50 pounds, occasionally heavier, stand for long periods, perform repetitive motions, and work in environments with moderate noise. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards is expected; appropriate safety gear is required.

EEO Statement

The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

ADA Statement

The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.