Personnel Security Assistant - Help Desk

Protection Strategies Incorporated; Springfield (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Tuition Assistance

Employee Assistance Programs

Job summary

A security solutions provider in Springfield, VA, seeks a Personnel Security Assistant to provide administrative support. You will handle customer inquiries, review investigative forms, and assist applicants with e-QIP requests. The ideal candidate has at least three years of related experience and is proficient in Microsoft Office. Join our team to help shape a safer future through effective security solutions while enjoying benefits like tuition assistance and a 401(k) retirement plan.

Qualifications

• Minimum three years of experience in personnel security functions.
• Proficient in Microsoft Office applications (Word, Access, Excel, PowerPoint).
• Strong written and oral communication skills.

Responsibilities

• Handle customer service inquiries via phone and email.
• Review e-QIP requests and provide technical assistance.
• Monitor and update computer tracking systems.

Skills

Administrative support

Technical assistance

Communication skills

Tools

Microsoft Office

Job description

Personnel Security Assistant - Help Desk

tuition assistance, 401(k), retirement plan

Jan 13, 2026

Join Our Team as a FPS - Personnel Security Assistant / Help Desk Support!

Protection Strategies, Inc.

Location: Springfield, VA

This position requires someone to be onsite 5 days per week

Who We Are:

At Protection Strategies, Inc. (PSI), a Service-Disabled Veteran Owned Small Business, we engage with industry professionals to provide top-tier security solutions and personnel security expertise for the U.S. Government. Our mission is to safeguard our clients' interests with integrity and innovation, reshaping the landscape of security.

Why PSI?:

Become part of a dedicated team that values people first and believes in making a meaningful impact. We offer cutting-edge solutions that promote safety and protect critical infrastructure. Your hard work will be recognized in our mission-driven culture.

What We Offer:

• Financial Support: 401(K) Retirement Plan, Tuition Assistance, Disability Products
• Wellness Programs: Employee Assistance, GoodRx, Commuter Benefits
• Flexible Spending Accounts: HSA + HRA

Position Overview:

Review of investigative forms for completeness, accuracy, and correct type of investigation needed. Follow up with requesting or investigating offices to fill gaps in needed information.

This position may require the employee to come into the office as little as 1 time per week or as much as 5 times per week.

Key Responsibilities:

• Receives telephone calls and respond to incoming e-mail messages on "Customer Service" web address.
• Ability to review e-QIP request online and provide technical assistance with the applicant.
• Prepares, submits, monitors, and updates computer tracking systems concerning appropriate case material.

Qualifications:

• Minimum three (3) years of directly related experience performing administrative support in personnel security functions such as e-QIP/eAPP, SF85, SF86 and reviewing investigative forms.
• Shall demonstrate a proficiency in various types of information technology applications, such as Microsoft Office, including MS Word, Access, Excel, and PowerPoint.
• Written and oral communications skills commensurate with positions

EEO Statement:

We are an equal opportunity employer. All qualified applicants will be considered without discrimination based on race, color, religion, sex, national origin, age, disability, or protected veteran status. Employment offers will be contingent on passing a pre-employment drug screen.

Ready to Make a Difference?

Apply now to join PSI and help shape a safer future!