Personnel Security Analyst — Vetting & Help-Center Support

VMD Corp; Aberdeen (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Xcelerate Solutions in Aberdeen, MD is seeking a Personnel Security Analyst to provide security support and responsive customer service in a team environment. You will assist the Government with low to medium complexity security tasks and help operate a professional call center addressing inquiries from officials within the stakeholder base requiring personnel security services.

The role requires a Secret Eligibility clearance, a high school diploma, and experience with Windows 10 and MS Office.

Qualifications

• Must have a High School diploma.
• Must have experience using Microsoft Windows based operating system (Windows 10) with the Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Must have customer service experience.
• Must be able to obtain (or have the ability to obtain) and maintain a Secret security clearance, based on a Tier 3 (T3) level (formerly NACLC) or equivalent investigation.

Responsibilities

• Validate and process incoming investigation requests through the Personnel Security Investigation Portal (PSIP).
• Process incoming mail and hard copy fingerprint (FP) cards.
• Review e-QIP investigation form (SF-85, SF-85P, and SF-86) submissions to ensure compliance with ISP standards.
• Communicate with applicants to assure form standards are met for submission.
• Provide Customer Support Center (CSC)/help line services to applicants and requesters.
• Perform e-QIP Reviews for US Army Recruiting Command (USAREC).
• Process case terminations - as investigation requests are identified as no longer required by requester or investigation request exceeds PSI-CoE allowed completion time.
• Submit initial and reinvestigation requests to the Investigation Service Provider (ISP).
• Assure that all required documents are complete and attached to the investigation request at submission.
• Screen investigation requests for derogatory information for the Continuous Evaluation (CE) program.

Skills

Customer service

Attention to detail

Adaptability

Strong work ethic

Excellent communication

Dependable

Intellectual

Education

High School diploma

Tools

Windows 10

Microsoft Office

Job description

Xcelerate Solutions in Aberdeen, MD is seeking a Personnel Security Analyst to provide security support and responsive customer service in a team environment. You will assist the Government with low to medium complexity security tasks and help operate a professional call center addressing inquiries from officials within the stakeholder base requiring personnel security services.

The role requires a Secret Eligibility clearance, a high school diploma, and experience with Windows 10 and MS Office.