PERSONALIZED SERVICES CLERK

Navy Exchange Service Command; Illinois; On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player is seeking a Personalized Services Clerk to join their team. In this dynamic role, you will be responsible for a variety of tasks, including managing floral arrangements, assisting customers with laundry services, and handling video rentals. Your customer service skills will shine as you interact with patrons, ensuring their needs are met with professionalism and courtesy. This position offers a unique opportunity to engage in diverse responsibilities, from clerical tasks to creative floral design, all while working in a supportive environment that values teamwork and community service. If you are detail-oriented and enjoy a fast-paced setting, this role is perfect for you.

Qualifications

• 6 months of experience in clerical or retail sales is required.
• High school graduation or GED can substitute for experience.

Responsibilities

• Perform various duties including laundry, video rental, and floral arrangements.
• Manage customer accounts and assist with Military Star Card applications.

Skills

Customer Service

Clerical Skills

Inventory Management

Floral Arrangement

Cash Handling

Education

High School Diploma or GED

Tools

Cash Register

Computer Systems

Job description

Job Description - PERSONALIZED SERVICES CLERK (250000M9)

Job Number:

250000M9

Primary Location

Organization

Job Summary
Responsible for performing various duties within the Personalized Services Department, which may include the following responsibilities: Laundry/Dry Cleaning, Optical Shop, Barber/Beauty Shop, Video Rental, simple floral displays, FTD gift wrapping, Western Union, engraving, sorting distribution of incoming and outgoing mail/packages, stocking/maintaining applicable sales areas, check cashing, acceptance and processing of Military Star Card application, and acceptance of Military Star Card payments.

Duties and Responsibilities
Performs all or some of the following related duties as assigned:

BARBER/BEAUTY SHOP:

• Serves as receptionist, answering phones and scheduling appointments. Keeps track of barber/beauty tickets and daily record keeping as needed.
• Works with stylist and vendors in maintaining shop inventories, initiating replenishment, and conducting monthly inventories.
• Assists barbers/beauticians in maintaining sanitation requirements.

FLOWER SHOP:

• Creates or assists in creating floral arrangements. Advises customers on types of arrangements and prices, instructs patrons on the care of fresh cut flowers and plants.
• Maintains fresh and dry flowers and plants by dusting and watering.
• Assists customers in the selection of plants and flowers. Takes Teleflora, FTD, and special orders from patrons and maintains necessary documentation.
• May be required to deliver flowers on base (valid license required).

LAUNDRY DRY CLEANING:

• Receives garments to be cleaned, computes cost, and issues receipts. Tickets articles received by date, name, description, and type of service.
• Receives articles and delivery tickets from contractors and checks ticket numbers against file copy.

OPTICAL SHOP:

• Receives Prescription Order Forms and enters into log. Forwards prescription form to manufacturer for processing.
• Receives merchandise and prices delivered from manufacturer laboratory. Returns items to manufacturer for replacement if discrepancies are noted.
• Orders replacement parts and maintains records of frame size and color.

PERSONALIZED SERVICES:

• Performs personalized services functions such as gift wrapping and taking orders for personalized stationery.
• Maintains display area in a clean and orderly manner.
• Processes incoming and outgoing mail in accordance with established procedures.
• Collects, arranges, and files a variety of documents.
• Maintains number control logs and master lists for various operational functions.
• Assists customers in opening Military Star Card accounts and accepts payments.

VIDEO RENTAL:

• Rents videotapes to authorized patrons and is responsible for customer accounts.
• May perform minor repairs to videotapes and tape cases.
• Operates a cash register according to established cash control procedures.
• Assists with inventory taking and maintains adequate supplies and records.

LAYAWAY SERVICES:

• Explains layaway policies and requirements.
• Runs layaway reports and reconciles layaways.
• Provides refunds, merchandise exchanges, and price adjustments.
• Performs all types of cash register transactions accurately.
• Assists in training new associates in store programs and policies.
• Exercises tact and courtesy when serving customers.

Performs other related duties as assigned.

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS

GENERAL EXPERIENCE:
6 months responsible experience in clerical office or retail sales store work demonstrating the ability to perform satisfactorily in the position.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE:
Graduation from a full 4-year or senior high school or possession of a GED may be substituted for the experience requirements.