Personalization Ops Analyst: Grow Revenue & Optimize Orders

vineyard vines; Stamford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discount

401-K matching

Commuter benefits

Paid-family leave

Health savings account

Flexible spending accounts

Life & disability insurance

Onsite gym

Job summary

vineyard vines is seeking a Personalization Operations Analyst to drive revenue growth by managing the personalization order book and guiding programs across Sales, Production and Customer Service. You will optimize order processing, data integrity, and customer experience across our growing retail and e-commerce channels.

The role emphasizes collaboration with Production, Contractors, and internal teams to ensure timely production and smooth system operations while delivering exceptional

Qualifications

• Knowledge of retail operations, especially Personalization or Wholesale is preferred.
• Experience with Order Management, Warehouse Management, ERP or PLM systems is preferred.
• MS Office, especially Excel, is mandatory.

Responsibilities

• Manage the Personalization Order Book to maximize monthly sales output.
• Support Sales in order entry, maintenance, returns processing, and customer inquiries.
• Manage BlueCherry data requirements related to Personalization orders.
• Maintain production specs within the logo management system.
• Assist with product setup and accurate cost maintenance for your segment.
• Assess sew outs and confirm customer expectations before production approval.
• Coordinate production specs with domestic contractors and ensure quality execution.
• Maintain expertise in end-to-end Personalization process and cross-functional handoffs.
• Identify and investigate root causes of system/process issues and guide scalable solutions.
• Bring a positive, proactive mindset to the team.

Skills

Order Management

Warehouse Management

ERP/PLM systems

MS Excel

Customer service

Time management

Communication skills

Tools

BlueCherry

Job description

vineyard vines is seeking a Personalization Operations Analyst to drive revenue growth by managing the personalization order book and guiding programs across Sales, Production and Customer Service. You will optimize order processing, data integrity, and customer experience across our growing retail and e-commerce channels.

The role emphasizes collaboration with Production, Contractors, and internal teams to ensure timely production and smooth system operations while delivering exceptional