Customer Care Representative

vineyard vines; Stamford (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous employee discount

401-K

Commuter benefits

Paid-family leave

Health savings and flex spending accounts

Life & disability insurance

Onsite gym

Financial wellness programs

Two summer Fridays off

Competitive vacation policy

Job summary

vineyard vines in Stamford, Connecticut, is seeking an entry-level Customer Care Representative who will embody the brand lifestyle and effectively interact with customers. The role demands enthusiasm, strong communication skills, and an ability to multitask within a fast-paced environment.

Responsibilities include resolving customer inquiries, providing product information, and maintaining customer relationships. Ideal candidates should have relevant experience or education, alongside a willingness to be a team player.

Join a fun-spirited culture with generous benefits like employee discounts, 401-K, and more!

Qualifications

• Bachelor’s degree preferred; experience in sales, marketing, or communications ideal.
• Ability to learn multiple systems quickly and multitask.
• Strong written and verbal communication skills.

Responsibilities

• Communicate with customers via phone, email, and in person regarding orders.
• Resolve customer complaints and assist with orders, refunds, or exchanges.
• Provide information on products and services to attract potential customers.

Skills

Customer communication

Multitasking

Problem-solving

Attention to detail

Team player

Education

Bachelor's degree (preferred)

Job description

Overview

Reporting into the Customer Service Manager, we are looking for an entry level candidate with an interest in customer service who will embrace the vineyard vines lifestyle. The ideal Customer Care Representative will be an enthusiastic member of a high‑energy team with an eye for detail and the ability to multitask in a fast‑paced environment. They will maintain relationships with customers and demonstrate strong communication skills.

Key Responsibilities

• Communicate with customers via phone, email, and in person regarding online/phone orders, issues, and experiences.
• Resolve customer complaints via phone, email, mail, or social media.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Open customer accounts by recording account information.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Assist with placement of orders, refunds, or exchanges.
• Understand and implement exceptional customer experiences with each personal interaction.
• Live and learn the vineyard vines lifestyle and brand to become a true vineyard vines ambassador.
• Assist other departments with a multitude of projects on an as‑needed basis.

What You Bring

• A Bachelor’s degree is preferred but not required; experience in Sales, Marketing, or Communications is ideal.
• Ability to learn multiple systems quickly.
• Ability to multitask and listen.
• Phone and people skills are a must, along with strong written and verbal skills.
• Self‑motivated with good organizational skills, strong attention to detail, and excellent follow‑through.
• Strong knowledge of vineyard vines products.
• Aptness for problem solving.
• Willingness to be a team player and enjoy working in a group towards common goals and work in a fast‑paced environment.

Benefits

• We have a fun‑spirited entrepreneurial culture filled with truly "good" people.
• We offer a generous employee discount.
• We offer a competitive salary package, 401‑K, commuter benefits, paid‑family leave, health savings, flex spending accounts, life & disability insurance.
• We have an onsite gym as well as financial wellness programs.
• We offer two summer Fridays to take off in addition to a competitive vacation policy and holiday calendar.