Personalization Operations Analyst

vineyard vines; Stamford (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discount

401-K matching

Commuter benefits

Paid-family leave

Health savings account

Flexible spending accounts

Life & disability insurance

Onsite gym

Job summary

vineyard vines is seeking a Personalization Operations Analyst to drive revenue growth by managing the personalization order book and guiding programs across Sales, Production and Customer Service. You will optimize order processing, data integrity, and customer experience across our growing retail and e-commerce channels.

The role emphasizes collaboration with Production, Contractors, and internal teams to ensure timely production and smooth system operations while delivering exceptional

Qualifications

• Knowledge of retail operations, especially Personalization or Wholesale is preferred.
• Experience with Order Management, Warehouse Management, ERP or PLM systems is preferred.
• MS Office, especially Excel, is mandatory.

Responsibilities

• Manage the Personalization Order Book to maximize monthly sales output.
• Support Sales in order entry, maintenance, returns processing, and customer inquiries.
• Manage BlueCherry data requirements related to Personalization orders.
• Maintain production specs within the logo management system.
• Assist with product setup and accurate cost maintenance for your segment.
• Assess sew outs and confirm customer expectations before production approval.
• Coordinate production specs with domestic contractors and ensure quality execution.
• Maintain expertise in end-to-end Personalization process and cross-functional handoffs.
• Identify and investigate root causes of system/process issues and guide scalable solutions.
• Bring a positive, proactive mindset to the team.

Skills

Order Management

Warehouse Management

ERP/PLM systems

MS Excel

Customer service

Time management

Communication skills

Tools

BlueCherry

Job description

About Us

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 100 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is also carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US. At vineyard vines we pride ourselves on Shep & Ian’s philosophy that “every day should feel this good” and “if you’re doing what you love, you’ll be successful”.

Personalization Operations Coordinator

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 100 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is also carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US. At vineyard vines we pride ourselves on Shep & Ian’s philosophy that “every day should feel this good” and “if you’re doing what you love, you’ll be successful”.

Now is an exciting time to join vineyard vines. In order to keep-up with our growing and evolving business needs, we need smart and talented individuals to join our crew and help us to drive the good life!

Overview

Reporting to the Personalization Operations Manager, we are looking for a Personalization Operations Analyst. Your objective will be to expand revenue by driving programs and pursue new business opportunities. We aim to achieve this through comprehensive order book management, root cause identification, strategic solution guidance, cross-functional collaboration and enthusiastic customer service. Through these areas of operational excellence, we also strive to maximize our monthly sales output, mitigate operational fallout and provide an unrivaled customer experience.

Key Responsibilities

• Manage the Personalization Order Book with a focus on maximizing our monthly sales output
• Support the Sales team in day-to-day task execution including order entry, order maintenance, returns processing and customer service related inquiries
• Manage BlueCherry data requirements as they relate to Personalization order processing
• Maintain production specifications within our logo management system
• Administer product setup within your focus business segment, including accurate cost maintenance
• Assess physical sew outs and confirm customer expectations are met before approving for production
• Communicate production specifications with our domestic contractors and ensure quality execution
• Maintain subject matter expertise of our end-to-end Personalization process
• Ensure cross-functional handoffs are coordinated and executed properly
• Answer system-related inquiries and develop reporting based on system and process comprehension
• Identify and investigate root cause of system and process related issues and help to guide scalable, strategic solution implementation
• Bring a positive, proactive and enthusiastic mindset to the team

What You Bring

• Knowledge in retail industry; experience in Personalization and/or Wholesale is preferred
• Working proficiency in Order Management, Warehouse Management, Enterprise Resource Planning or Product Lifecycle Management systems is preferred but not necessary
• Working proficiency in MS office: Excel is mandatory
• Thrives in a fast paced environment
• Excellent customer service and follow through
• Ability to plan, mange time, and make decisions in a fast-paced environment
• Strong verbal and written skills
• Team focused, confident and professional
• Accuracy and attention to detail
• Passion for the vineyard vines brand

Every Day Will Feel This Good Because

• We have a fun-spirited entrepreneurial culture filled with truly “good” people
• We have flexible working hours and work from home days to accommodate your personal life
• We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
• We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings , flex spending accounts, life & disability insurance
• We have an onsite gym as well as health & financial wellness programs to keep you active
• We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar

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