Personal Video Teller - Part Time T/TH/S 2:00-7:15

Tennessee Valley Federal Credit Uni; Chattanooga (TN); On-site; USD 16,531 - 22,041; Part time

Job summary

Tennessee Valley Federal Credit Union in Chattanooga, TN is seeking a part-time Personal Teller to provide exceptional member service during each teller session. You will process transactions, answer questions about TVFCU products, and build long-term member relationships.

The role emphasizes accuracy, confidentiality, and a proactive service mindset with strong communication. Weekend availability and teamwork are required for success.

Qualifications

• High school diploma or equivalent; finance-related certifications are a plus.
• Experience in customer service or sales, preferably in banking/credit union.
• Excellent interpersonal and communication skills; ability to explain financial concepts clearly (video).
• Bilingual communication preferred.
• Detail-oriented with accuracy in handling financial transactions and member records.
• Able to work independently and as part of a team in a fast-paced environment.
• Proficient in using email and Microsoft Office tools.
• Flexibility to work weekends or extended hours as needed.
• Commitment to outstanding customer service and building long-term member relationships.

Responsibilities

• Answer sessions as presented and complete tasks efficiently, achieving 85% sessions per hour.
• Provide exceptional member service with a high Member Experience score.
• Process deposits, withdrawals, and loan payments accurately and timely.
• Maintain confidentiality of member information.
• Balance at least 90% of the time, within $100 variance in a 12-month period.
• Maintain knowledge to answer routine to complex questions about products and policies.
• Complete all required training and comply with policies.
• Demonstrate TVFCU core values in every member interaction.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Multilingual / Bilingual

Attention to detail

Teamwork

Education

High school diploma or equivalent

Finance-related certifications (a plus)

Tools

Microsoft Office

Email

Job description

Job Details: Job Location: Corporate Headquarters - Chattanooga, TN 37402. Position Type: Part Time. Job Shift: T/TH/S 2:00 - 7:15. Job Category: Banking.

Job Summary

The primary purpose of the Personal Teller is to provide exceptional service to our members during each teller session. This role is responsible for processing transactions and building and maintaining strong relationships with members. The Personal Teller will maintain a positive, enthusiastic and energetic mindset while providing excellent communication, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals.

Essential Duties and Responsibilities

• Successfully answers sessions as presented and complete in a timely manner, demonstrated by exceeding an average of 85% of sessions per hour.
• Consistently provides exceptional member service, demonstrated by achieving an average Member Experience Evaluation score of 94.
• Process various member transactions, including, but not limited to deposits, withdrawals, and loan payments in an accurate, efficient, and timely manner.
• Maintain confidentiality of all member information.
• Balances at least 90% of the time, being no more than $100 off in any 12 month period.
• Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures.
• Maintain knowledge and comply with all policies and procedures. Complete all required training.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent; additional certifications in finance or related fields are a plus.
• Proven experience in customer service or sales role, preferable within the banking or credit union industry.
• Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner, especially on video. Bilingual communication skills are highly preferred.
• Exceptional problem-solving skills and the ability to handle member concerns and complaints with professionalism and empathy.
• Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals.
• Strong attention to detail and accuracy in handling financial transactions and maintaining member records.
• Ability to work effectively both independently and as a part of a team in a fast-paced, dynamic environment.
• Proficiency in using email and Microsoft Office tools.
• Flexibility to work weekends and/or extended hours as needed.
• Demonstrated commitment to providing outstanding customer service and building long-term relationships with members.

Pre-Employment Screening

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.