Personal Trust Manager

NBT Bancorp Inc.; City of Syracuse (NY); On-site; USD 109,000 - 145,000; Full time

Benefits offered by this job

PTO 22 days

Parental Leave

Medical Coverage

Dental & Vision

Flexible Spending Accounts

Disability Coverage

Life Insurance

Retirement Plans

Adoption Assistance

Tuition Reimbursement

EAP

Pet Insurance

Financial Planning

Job summary

NBT Bank in New York State seeks a senior leader to manage the Personal Trust Group, guiding administrators and private client staff, ensuring compliant, high-net-worth account administration.

You will mentor teams, oversee training, and chair the regional Account Review Process, with a focus on client service, risk oversight, and collaboration with attorneys and financial planners.

Qualifications

• Bachelor's degree or equivalent in finance, business management, investments, or related field.
• 7–10 years management experience in a Trust department or financial services organization.
• Completion of Cannon Trust or New York Bankers Trust Schools with estate and trust taxation casework.
• 5 years supervising staff.

Responsibilities

• Administers trusts, estates and agency accounts for high net worth clients.
• Consults with attorneys and financial planning professionals to mutually attain client/account objectives.
• Interprets complex testamentary and inter vivos instruments and applies conclusions in trust/estate administration.
• Trains, mentors, and oversees a team of Trust Administration officers.
• Completes annual review of administrative documentation and participates in risk analysis of account assets.
• Chairs regional Account Review Committee.
• Other duties as assigned.

Skills

Staff management

Communication

Mentoring

Financial services knowledge

Taxation knowledge

Research and writing

Microsoft Office

Education

Bachelor's degree in finance or related field

7–10 years management experience in Trust/financial services

Estate and trust administration training (Cannon Trust / NY Bankers Trust)

5 years supervising staff

Tools

Microsoft Office Suite

Proprietary industry software

Job description

Pay Range: $108,869.00 - $145,150.00

Responsible for the management of the Personal Trust Group; directs activities of administrators and support staff, including the training, mentoring and development of staff: Administers a significant group of complex accounts; Provides guidance to administrators and private client advisors regarding administrative issues as required. Responsible for the compliance oversight of assigned team. Acts as chair of regional Account Review Process.

Education and Experience:

Bachelor's degree or equivalent experience with background in finance, business management, investments or other relevant areas 7-10 years relevant management experience in a Trust department, Financial Services organization, Insurance company or law firm Completion of career specific training such as Cannon Trust or New York Bankers Trust Schools to include casework in estate and trust administration and taxation 5 years previous experience supervising work activities of others

Skills and Abilities:

Ability to direct work activities of staff. Excellent verbal and written communications skills, able to research independently and reduce findings to writing. Strong computer literacy to include Microsoft Office Suite and other proprietary industry software. Excellent customer service skills; able to independently organize, coordinate, and outline agendas for client meetings that may include other professionals. Ability to understand and interpret complex legal documents. Significant working knowledge of personal income, fiduciary income and transfer taxation. Strong mentoring and problem resolution skills. Knowledge of performance review policy.

Tasks Performed:

• 35% - Administers trusts, estates and agency accounts, often of a sensitive nature and for high net worth clients, providing superior customer service.
• Consults with attorneys and other financial planning professionals to mutually attain client/account objectives.
• Independently analyzes and interprets complex testamentary and inter vivos instruments and applies conclusions in the administration of trusts and estates.
• 25% - Trains, mentors, develops and oversees a team of Trust Administration officers
• 20% - Completes annual review of administrative documentation and participates in investment risk analysis of account assets to ensure compliance with internal policies and external regulations.
• 10% - Analyzes trust and estate accountings for accuracy and proper form, to determine that account administration has been properly completed.
• 5% - Chairs a regional Account Review Committee
• 5% - Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers Stationary 75% of the time or greater Move objects up to a maximum of 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans:Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future.
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

EEO is the law EEO is the Law Poster Supplement Pay Transparency Nondiscrimination Provision Family Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act (EPPA) NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [e-mail].

The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.