Courier Associate

NBT Bancorp Inc.; City of Norwich (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Health Insurance

Dental and Vision Coverage

401(k) with company match

Employee Assistance Program

Job summary

NBT Bank is seeking a courier team member to manage daily courier routes, deliver mail and supplies, and assist customers with inquiries. You will follow department procedures, focus on risk and fraud mitigation, and participate in ongoing training to support department coverage.

The role requires a high school diploma or GED, valid driver’s license with a clean record, and the ability to drive multiple vehicles. Strong communication and data-entry skills are preferred.

Qualifications

• Requires a high school diploma; relevant experience preferred.
• Strong communication and data-entry abilities.
• PC skills in Windows environment helpful.

Responsibilities

• Complete assigned courier routes and mail delivery tasks.
• Provide internal/external customer support and cross-train as needed.
• Maintain compliance with laws, regulations and department policies; focus on risk and fraud mitigation.
• Uphold service level standards and assist with vehicle maintenance communications.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Data entry

Windows PC basics

Data analysis

Education

High School diploma or GED

Job description

Pay Range: $18.50 - $21.18 Responsible for performing various duties related to the courier area including: Completion of assigned courier routes, coordination of supply and mail sorting and delivery, answering internal customer calls and questions, ability to follow procedures and interrogate data, basic decision-making requirements including ongoing focus on risk and fraud mitigation, ensuring compliance with regulations, working to meet service level expectations and customer service needs. Responsible to complete ongoing training and development goals, including cross training on the department tasks to ensure team coverage

Education and Experience

• High School diploma or GED required
• Relevant experience preferred

Skills and Abilities

• Customer service skills
• Oral and written communication skills
• Data entry skills helpful but not required
• PC skills in a Windows environment preferred
• Organizational skills Ability to analyze data and make decisions based on department procedures and guidelines

Unique Job Characteristics and Requirements

• Driver’s license with safe driving record required
• Ability to drive multiple vehicles

Tasks Performed

• 50% Complete assigned duties, including: completion of courier route, communication of vehicle maintenance needs, vehicle upkeep, mail, and retention and supply sorting and delivery.
• 15% Provide support to internal and/or external customers, cross train on other courier routes as assigned and provide coverage for other team duties as required.
• 15% Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
• 15% Uphold service level standards under normal conditions.
• 5% Other duties as assigned.

Physical Requirements

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 20 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans:Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Eligibility

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

About the Opportunity

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

Equal Opportunity & Legal

EEO is the law EEO is the Law Poster Supplement Pay Transparency Nondiscrimination Provision Family Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act (EPPA)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs.

Accommodation & Contact

If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [e-mail].

HR Shared Service Center Hours

The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.