Personal Teller

Wings Credit Union; Apple Valley (MN); On-site; USD 40,000 - 44,000; Full time

Job summary

A leading financial institution in Apple Valley is seeking Personal/Virtual Tellers to provide exceptional service through advanced Personal Teller Machine technology. This role involves processing transactions, enhancing member experiences, and cross-selling financial products. Ideal candidates will possess strong communication skills and a commitment to service excellence.

Benefits

Sign-On Bonus

Annual Target Bonus

Qualifications

• High School diploma required; some college experience preferred.
• Excellent communication skills, organized, accurate, and detail-oriented.

Responsibilities

• Provide quality member service through multiple channels.
• Process member transactions accurately, recognizing fraud and scams.
• Cross-sell appropriate products and services.

Skills

Communication

Customer Service

Detail-Oriented

Education

High School Diploma

Some College Experience

Tools

Microsoft Office

Job description

$1500 sign-on bonus ($250 at start, $250 at 90 days, and $1000 at 1 year)!

Available Shifts:

• Monday-Friday 9:30am-6pm and every other Saturday 9am-1:15pm
• Monday 9am-6:30pm, Tuesday Off, Wednesday 9:30am-7pm, Thursday-Friday 9am-6:30pm, and every Saturday 9am-1:15pm

PRIMARY PURPOSE: Our Personal/Virtual Tellers provide members with a variety of financial transactions using our Personal Teller Machine technology. This role is based at our Apple Valley HQ location, speaking with customers via phone and video through the Personal Teller Machines.

ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

• Provide quality member service through multiple channels, process transaction requests, provide rate information, and follow credit union policies and procedures.
• Enhance the member experience by providing exceptional, professional, and consistent service using Personal Teller Machine technology, including greeting members, smiling, using members' names, and thanking them for their business.
• Determine members’ financial needs and cross-sell appropriate products and services, making qualified referrals for additional loan, deposit, and fee income products.
• Process member transactions accurately, recognizing red flags regarding fraud and scams.
• Maintain a professional image by being respectful, courteous, and considerate through verbal and non-verbal communication, adhering to dress code, and keeping workspace organized.

EDUCATION and EXPERIENCE:

• High School diploma required; some college experience preferred. Any combination of training, education, and sales experience that provides the required skills is acceptable.
• Knowledge of computer software (e.g., Windows, Microsoft Office).
• Understanding of the competition in the industry.
• Previous cash handling and banking or credit union experience is helpful.
• Excellent communication skills, organized, accurate, and detail-oriented.
• Professional demeanor with a positive attitude and strong interpersonal skills.
• Ability to work efficiently in a fast-paced, sometimes stressful environment while maintaining service quality.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Rate: $20/hr plus 3% annual target bonus.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.