Personal Shopping and Styling Team Lead

Whitman Family Development, LLC; Miami Beach (FL); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Competitive salary and commission

Dynamic work environment

Zusammenfassung

Bal Harbour Shops in Florida seeks an experienced Personal Shopper and Stylist Team Lead to join and lead our dedicated Retail and Personal Shopping team, delivering unparalleled shopping experiences to our esteemed clientele nationwide, through Bal Harbour Shops property, trunk shows and private personal shopping appointments.

You will nurture lifelong relationships with VIC clients, curate luxury looks, supervise Personal Shoppers and freelancers, and collaborate with brand partners and

Qualifikationen

• Must have 10+ years in luxury retail or related client-facing luxury environment.
• Proven track record with high-net-worth clients; South Florida network preferred.
• 2-3+ years of leadership experience managing Sales Associates or Personal Shoppers.
• Strong clienteling, communication and interpersonal skills.
• Willing to work evenings, weekends, and travel for trunk shows and events.
• Proficiency with retail technology and CRM platforms.
• Valid driver's license is required.

Aufgaben

• Lead and supervise a team of full-time internal Personal Shoppers and freelancers.
• Build and nurture lifelong relationships with VIC clients and brands.
• Coordinate and execute trunk shows, private shopping appointments and events.
• Collaborate with brand partners and internal departments (Marketing, CRM, Leasing).
• Achieve and exceed individual and team sales targets and client portfolio growth.
• Oversee inventory, reporting and post-event follow-ups with brands.

Kenntnisse

Luxury retail experience

Leadership

Clienteling

Relationship building

Cross-functional collaboration

CRM proficiency

Sales targets

Product knowledge

Flexible schedule

Tools

CRM platforms

Jobbeschreibung

About Us

Bal Harbour Shops is a prestigious luxury retail destination renowned for its exceptional collection of high-end fashion, accessories, and lifestyle brands. Founded in 1965 by retail visionary Stanley Whitman, the family-owned center was America's first luxury fashion destination, set within a lush tropical, open-air environment. A pioneer in integrating landscaping into the shopping experience, Bal Harbour Shops features exotic plants, orchids, waterfalls, koi ponds, and shaded palm-lined pathways. Situated directly across from the Atlantic Ocean, it offers a serene setting unlike any other luxury retail destination.

Description

Bal Harbour Shops is a prestigious luxury retail destination renowned for its exceptional collection of high-end fashion, accessories, and lifestyle brands. Founded in 1965 by retail visionary Stanley Whitman, the family-owned center was America's first luxury fashion destination, set within a lush tropical, open-air environment. A pioneer in integrating landscaping into the shopping experience, Bal Harbour Shops features exotic plants, orchids, waterfalls, koi ponds, and shaded palm-lined pathways. Situated directly across from the Atlantic Ocean, it offers a serene setting unlike any other luxury retail destination. Known for its carefully curated tenant mix and the strong relationships it fosters with both brands and customers, Bal Harbour Shops has become a global leader in luxury retail. Our ambition is to deliver best-in-class experiences and personalised service wherever our customers choose to engage with us, both at Bal Harbour Shops and beyond.

Position Summary

We are seeking an experienced Personal Shopper and Stylist Team Lead (full-time) to join, grow and Lead our dedicated Retail and Personal Shopping team in delivering unparalleled shopping experiences to our esteemed clientele nationwide, through Bal Harbour Shops property, trunk show events and private personal shopping appointments. As Personal Shopping and Styling Team Lead at BHS, you will be responsible for creating and nurturing lifetime customer relationship with VICs, providing exceptional personalised shopping experiences to our clientele, directly or through the team of Personal shopper. You will act as a multi-brand ambassador, offering expert guidance and curating selections from our luxury collections to meet individual preferences and style needs. You will be responsible for developing long-lasting relationships with VIC Clients, overseeing and improving the overall experience of clients. As team lead, while managing your own clients’ book, you will be responsible for supervising Personal Shoppers’ tasks and performance.

Key Position Attributes

• Client Engagement and Relationship Management:
  • Build and maintain strong, lasting relationships with clients/brands to expedite access to exclusives, special collection, and coveted brand event. Stay on top of the fashion news to be ahead of the trends.
  • Bring comprehensive existing book of high net worth customers.
  • Nurture and re-engage with existing clients to build long-lasting relationships and growth Consumer Lifetime value.
  • Propose and implement Clienteling and consumer engagement activations to develop and growth clientele book.
• Personalised Styling:
  • Offer expert fashion and product advice tailored to each client.
  • Create personalized outfits and looks based on individual preferences.
  • Have deep Product Knowledge by staying updated on the latest fashion trends and product offerings, and being well-informed about the quality, materials, and craftsmanship of brand products.
• In-Store, Off-site and Online Shopping:
  • Assist clients with in-store shopping at Bal Harbour Shops pop-up, as well as during trunk show events, personal shopping appointments, online orders.
  • Manage appointment Scheduling: Arrange one-on-one shopping appointments to provide exclusive attention, and ensure seamless shopping experience for clients.
  • Coordinate and execute off-property Retail and Personal Styling trunk shows
• Inventory Management and Reporting:
  • Collaborate with brand stores to pull curated assortment, and ensure stock availability for clients.
  • Track customer feedback and sales performance, providing insights to management for continuous improvement; as well as consigned inventory and invoicing with brands.
• Sales Targets:
  • Achieve and exceed individual and team sales targets.
  • Achieve and exceed target for new clients acquisition and Personal shopping clients portfolio growth.
• Brand partners management and collaboration
  • Collaborate with brand partners to be on top of brands assortment, and offer the best and most seamless experience to customers, curating and pulling inventory from stores, processing transactions and tracking sales.
• Team Lead
  • Supervise a team of full-time internal Personal Shoppers and freelancer contractors, assigning tasks, appointments; training and coaching, and tracking sales performance and customer experience level.
  • Coordinate and execute off-property Retail and Personal Styling trunk shows.
  • Partner with other internal departments to develop the program: Marketing, Media, CRM, Finance, Leasing.

Requirements

• Must be able to work a flexible schedule, including evenings, weekends, and occasional travel for trunk shows, events, and client appointments.
• 10+ years of experience in luxury retail, personal shopping, fashion styling, or a related client-facing luxury environment.
• Experience in both luxury fashion and fine jewellery/watch retail preferred.
• Proven track record of building and managing relationships with high-net-worth clients, with an active South Florida client network and annual luxury sales exceeding $3M.
• 2-3+ years of leadership experience managing Sales Associates, Personal Shoppers, or similar teams in a luxury retail environment.
• Strong passion for luxury fashion, jewellery, and client service, with extensive product and industry knowledge.
• Exceptional sales, clienteling, communication, and interpersonal skills, with the ability to cultivate long-term client relationships through in-person and omnichannel engagement.
• Strong organisational and multitasking abilities in a fast-paced, high-touch retail environment.
• Creative eye for style, trends, visual presentation, and merchandising; merchandising experience is a plus.
• Proficiency with retail technology, CRM platforms, and sales-related software.
• Valid driver's licence required.

Benefits

• Competitive salary and commission structure.
• A dynamic and supportive work environment.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to face, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any characteristics protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.