Personal Shopper Team Leader

Brookshire Grocery Company; Arkansas; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a family-oriented company that values its partners and offers a comprehensive benefits package. In this role, you'll lead the assembly of customer orders, ensuring accuracy and quality while delivering exceptional service. You'll be part of a dynamic team, working in a fast-paced retail environment where your contributions directly impact customer satisfaction. With opportunities for growth and a commitment to a safe, drug-free workplace, this position is perfect for those who thrive in a collaborative atmosphere and are eager to make a difference in the community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Stock Ownership

401k Retirement Plan

Incentive Plans

Employee Discounts

Educational Scholarships

Outdoor Recreation Area Access

Qualifications

• High School Diploma or GED required with related experience.
• Must be at least 18 years old; 21 in Louisiana.

Responsibilities

• Oversee online order preparation and ensure product accuracy.
• Provide excellent customer service and handle inquiries.
• Maintain food safety and quality standards for orders.

Skills

Customer Service

Curbside Operations

Cash Register Operation

Food Safety Standards

Microsoft Office

Mathematical Skills

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

Cash Register

Bailer

Non-precision and Precision Hand Tools

Job description

Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 205 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.

Job Summary

Leads and coordinates the assembly of customer orders received online. Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service.

Essential Duties and Responsibilities

• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains relevant job documentation related to Curbside operating procedures.
• Gives feedback to store management regarding department and partner performance.
• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Organizes, bags, and loads orders into customer vehicle.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.
• Uses suggestive selling initiatives to promote product sales.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.

Knowledge, Skills and Abilities

• Intermediate knowledge of curbside department operations.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners. Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to safely operate and maintain department equipment.
• Ability to safely operate a bailer.
• Ability to use non-precision and precision hand tools.
• Ability to work well with fellow partners and promote a team environment.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.

Education, Experience, and Qualifications

• High School Diploma or GED required and one or more years of related experience or an equivalent combination of education and experience required.
• Minimum of 18 years of age required; 21 years of age required in Louisiana.
• TABC/LACT certification required where applicable.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to use hands for reaching, touching or handling.
• Continuously required to use fine finger movements (ex. sorting and typing).
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently required to bend, kneel or squat.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.