Personal Shopper Lead: E‑Commerce & Pickup Ops

Sam's Club; Houston (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits include medical,Vision

401(k) and stock purchase

Paid time off and leave

Company discounts

Job summary

Sam's Club in Houston, TX is seeking a supervisor to assist management in leading store associates and maintaining member service excellence. The role supports Club Pickup and Ship From Club operations, coaches teammates, and helps resolve customer issues per company guidelines.

Responsibilities include safety compliance, merchandise presentation, and assisting with store-wide process improvements and KPI tracking to boost club performance.

Responsibilities

• Assists management with supervision of associates by assigning duties and providing guidance on member service approaches.
• Oversees the Club Pickup operations (Pick Up, Ship From Club) and audits orders to ensure correct fulfillment.
• Supports ecommerce programs, trains associates, and escalates issues to management with data-driven insights.
• Maintains safety and standards, conducts safety checks, and ensures adherence to company policies.

Job description

Sam's Club in Houston, TX is seeking a supervisor to assist management in leading store associates and maintaining member service excellence. The role supports Club Pickup and Ship From Club operations, coaches teammates, and helps resolve customer issues per company guidelines.

Responsibilities include safety compliance, merchandise presentation, and assisting with store-wide process improvements and KPI tracking to boost club performance.