Personal Service Coordinator/Case Manager III - Bilingual Preferred (2622)

Tpocc; Fresno (CA); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Pension fund

Employee Assistance Program (EAP)

Mileage reimbursement

Job summary

Responsibilities include direct services, service planning, record-keeping, and coordination of services for severely mentally ill clients, with emphasis on timely reporting and compliance. A bachelor’s degree and valid driver’s license are required.

Qualifications

• Bachelor's degree in social work, psychology, vocational rehabilitation, criminal justice, or related field.
• 1+ year of experience in rehabilitation case management for families with barriers to independent community life.
• Knowledge of treatment approaches for Severe Mental Illness (SMI) and Dual-Diagnosis individuals.

Responsibilities

• Assist in implementing the IS SP case management plan under supervision.
• Maintain case records per Rehab option Medi-Cal guidelines and contract requirements.
• Provide direct services including group/individual counseling as outlined in ISSP and Plan of Care.

Skills

English communication

EMR system

MS Office Suite

CPR/First aid

Driver's license

Education

Bachelor's degree in social work, psychology, rehab, or related field

Tools

Word

Excel

PowerPoint

Outlook

Teams

Zoom

Job description

**JOB SUMMARY**The Personal Service Coordinator/Case Manager III reports to the Supervising Personal Service Coordinator and will assist clients at the office setting as well as in the community to accomplish daily living tasks to enable them to continue to live in the community as well as support the client in increasing independence in carrying out daily living tasks.**ESSENTIAL JOB RESPONSIBILITIES**1. Under the supervision of the Supervising Personal Service Coordinator, assist in the accomplishment of the case management plan with clients by screening, evaluating, identifying, and implementing specific case management activities as identified in the Individual Service and Support Plan (ISSP) to support clients in achieving their goals.2. Maintain appropriate case recording documentation as per the Rehab option Medi-Cal guidelines, case recording, and other contract guidelines.3. Staff expectations are to meet established performance standards of direct services to our individuals served while ensuring contacts are met per the level of care/treatment.4. Attend weekly supervision meetings with the Supervising Personal Service Coordinator.5. Provide direct services, including case management, to clients. Such services may include group-counseling, individual, and or other forms of direct service as outlined in the Individual Service and Support Plan (ISSP) and Plan of Care.6. Maintain and submit all documentation and billing as it relates to client services in a timely fashion.7. Plan, coordinate, and facilitate services for Severely Mental Ill (SMI) clients.8. Screen and evaluate potential clients for the identification of case management, rehabilitation, residential, and other services and activities.9. Maintain good working relationships with clients, coworkers, governmental representatives and any others with whom the agency is transacting business and relate to them in a professional manner.10. Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.11. Provide the Supervising Personal Service Coordinator with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.12. Consistently meet program performance standards including a service impact, sign and submit documentation goals, and attainment of required hours of job related in-service training per year.13. Will drive on company business and transport consumers as needed.14. Think and act quickly and efficiently in emergencies.15. Physical presence at the office is required.**ESSENTIAL JOB REQUIREMENTS**1. A bachelor’s degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field.2. A minimum of one (1) year of experience in the management of rehabilitation for difficult to serve families with barriers to successful independent community life.3. Knowledge of best practices regarding the treatment of clients with Severe Mental Illness (SMI) and Dual-Diagnosis individuals.4. Communicate effectively in written and spoken English.5. Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.6. The ability to be trained and certified in CPR and first aid.7. Ability to operate within Electronic Medical Records (EMR) system.8. Ability to work all scheduled shifts.9. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.10. Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.11. Ability to pass a pre-employment criminal background check.12. Ability to pass a pre-employment drug screen and TB test.**ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL**1. Communicate effectively in written and spoken Spanish.2. Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.3. Assist with phone calls for Spanish speaking clients.4. Required to provide language translations for case managers and Physicians on a periodic basis.5. Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.6. Other translation tasks as required.COMPANY BENEFITS* Pay Range: + Monolingual: Class 130 ($23.77 - $27.81/hour) + Bilingual: Class 135 ($23.10 - $29.23/hour)* Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits* Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program* On the job training including paid professional development and career development* Rewarding work environment with excellent opportunities for career growth* Meaningful relationships with your co-workers and the individuals we serve* Family-oriented environment* Mileage reimbursement for travel