Personal Service Coordinator/Case Manager III - Bilingual Preferred (2622)

Turning Point of Central California; Fresno (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Employee Assistance Program

Pension Fund

Job summary

Turning Point of Central California seeks a Personal Service Coordinator/Case Manager III to support clients in office and community settings, helping them achieve daily living goals and independence. The role emphasizes case management, documentation, and collaboration with supervisors.

You will work with individuals with Severe Mental Illness and dual-diagnosis needs, using ISSP plans and navigating EMR systems, with required English and bilingual Spanish capabilities.

Qualifications

• Bachelor's degree in social work, psychology, vocational rehabilitation, criminal justice or related field.
• Minimum 1 year of rehabilitation case management experience.
• Knowledge of best practices for Severe Mental Illness (SMI) and Dual-Diagnosis.
• Proficient in written and spoken English.
• Ability to work with diverse groups and operate EMR systems.
• CPR and first aid certification ability.

Responsibilities

• Assist in case management plan activities to support client goals.
• Maintain case records per guidelines and complete timely documentation.
• Meet performance standards for direct services and required hours.
• Attend weekly supervision meetings with supervisor.
• Provide direct services including group and individual counseling per ISSP/Plan of Care.
• Drive on company business and assist with transportation as needed.
• Communicate with agencies and stakeholders involved in client rehabilitation.
• Provide timely reports on unusual occurrences affecting program operations.

Skills

English communication

Spanish communication

Team collaboration

CPR certification

EMR system familiarity

Education

Bachelor's degree in social work or related field

Experience in rehabilitation for difficult to serve families

Tools

EMR system

Microsoft Word/Excel/Outlook

Job description

JOB SUMMARY

The Personal Service Coordinator/Case Manager III reports to the Supervising Personal Service Coordinator and will assist clients at the office setting as well as in the community to accomplish daily living tasks to enable them to continue to live in the community as well as support the client in increasing independence in carrying out daily living tasks.

ESSENTIAL JOB RESPONSIBILITIES

1. Under the supervision of the Supervising Personal Service Coordinator, assist in the accomplishment of the case management plan with clients by screening, evaluating, identifying, and implementing specific case management activities as identified in the Individual Service and Support Plan (ISSP) to support clients in achieving their goals.
2. Maintain appropriate case recording documentation as per the Rehab option Medi-Cal guidelines, case recording, and other contract guidelines.
3. Staff expectations are to meet established performance standards of direct services to our individuals served while ensuring contacts are met per the level of care/treatment.
4. Attend weekly supervision meetings with the Supervising Personal Service Coordinator.
5. Provide direct services, including case management, to clients. Such services may include group-counseling, individual, and or other forms of direct service as outlined in the Individual Service and Support Plan (ISSP) and Plan of Care.
6. Maintain and submit all documentation and billing as it relates to client services in a timely fashion.
7. Plan, coordinate, and facilitate services for Severely Mental Ill (SMI) clients.
8. Screen and evaluate potential clients for the identification of case management, rehabilitation, residential, and other services and activities.
9. Maintain good working relationships with clients, coworkers, governmental representatives and any others with whom the agency is transacting business and relate to them in a professional manner.
10. Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.
11. Provide the Supervising Personal Service Coordinator with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.
12. Consistently meet program performance standards including a service impact, sign and submit documentation goals, and attainment of required hours of job related in-service training per year.
13. Will drive on company business and transport consumers as needed.
14. Think and act quickly and efficiently in emergencies.
15. Physical presence at the office is required.

ESSENTIAL JOB REQUIREMENTS

1. A bachelor's degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field.
2. A minimum of one (1) year of experience in the management of rehabilitation for difficult to serve families with barriers to successful independent community life.
3. Knowledge of best practices regarding the treatment of clients with Severe Mental Illness (SMI) and Dual-Diagnosis individuals.
4. Communicate effectively in written and spoken English.
5. Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.
6. The ability to be trained and certified in CPR and first aid.
7. Ability to operate within Electronic Medical Records (EMR) system.
8. Ability to work all scheduled shifts.
9. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.
10. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
11. Ability to pass a pre-employment criminal background check.
12. Ability to pass a pre-employment drug screen and TB test.

ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL

1. Communicate effectively in written and spoken Spanish.
2. Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.
3. Assist with phone calls for Spanish speaking clients.
4. Required to provide language translations for case managers and Physicians on a periodic basis.
5. Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.
6. Other translation tasks as required.

COMPANY BENEFITS

• Pay Range:
  • Monolingual: Class 130 ($23.77 - $27.81/hour)
  • Bilingual: Class 135 ($23.10 - $29.23/hour)
• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.