Peer Support Specialist I - Bilingual Preferred (3201)

Tpocc; Fresno (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Pension and other benefits

Paid time off

Job summary

Tpocc seeks a dedicated Peer Support Specialist to advocate for clients, provide information, and deliver peer support in office outpatient settings. The role includes coordinating self-help groups, supervising clients, and facilitating life skills training within the program.

Strong English communication and a background in client services are essential. Based in Fresno, the position requires on-site presence, a valid driver’s license, and ability to work flexible shifts.

Qualifications

• High school diploma or GED required.
• Current certified training in emergency first aid procedures.
• Current or former recipient of client services required.
• Ability to communicate effectively in written and spoken English.
• Ability to pass a pre-employment background check.
• Must have valid driver’s license and transportation.

Responsibilities

• Assist needs of program staff and clients to provide quality services to SMI clients.
• Maintain confidentiality of consumer information and comply with policies.
• Assist consumers in setting up and sustaining self-help groups.
• Greet clients on arrival and explain program rules.
• Attend weekly program meetings and perform general office duties.
• Provide client transportation and supervision of clients.
• Lead individual life skills training and group facilitation.
• Organize social groups and events for clients.
• Communicate with agencies involved in rehabilitation of clients.
• Provide timely reports on unusual occurrences affecting program operations.

Skills

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Computer skills (Office 365/Teams/Zoom

Education

High school diploma or GED

Tools

Office 365

Teams

Zoom

Job description

**JOB SUMMARY**The Peer Support Specialist reports to the PSC Supervisor and Program Director and is responsible for serving as a client advocate, providing information and peer support to clients in office outpatient settings, performing a wide range of tasks to assist clients in regaining control over their own lives and over their own recovery process.**ESSENTIAL JOB RESPONSIBILITIES**1. Assist with needs of program treatment staff and clients to provide quality services to Severely Mental Ill (SMI) clients of the program.2. Remain in full compliance with regulatory and agency policies and procedures, including ensuring confidentiality of verbal and written consumer information.3. Assist consumers in setting up and sustaining self-help groups.4. Be present to meet and greet consumers upon arrival to the Program5. Assure clients understand program rules and procedures.6. Attend weekly program meetings.7. Answer phones and assist with some filing and general office duties8. Provide client transportation9. Provide supervision and monitoring of clients while at office.10. Provide individual life skills training and facilitation of groups at program.11. Plan and organize special socialization groups and events for the clients.12. Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.13. Provide timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.14. Will think and act quickly and efficiently in emergencies.15. Will drive on Agency business.16. Physical presence at the program is required.17. Ensure direct report staff follow the agency’s timecard, PTO (Paid Time Off), and California’s rest and meal period policies. Will monitor staff timesheets to ensure they are completed accurately.18. Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers all business usage. Any calls not covered by the stipend are to be made on a company landline phone.**ESSENTIAL JOB REQUIREMENTS**1. High school diploma or GED.2. Current certified training in emergency first aid procedures.3. Current or former recipient of client services required.4. Ability to communicate effectively and proficiently in written and spoken English.5. Ability to establish trusting relationships with peers.6. Ability to work independently and as a part of a team.7. Must have strong interpersonal and problem-solving skills.8. Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.9. Must be available to work all shifts as needed.10. Basic, Intermediate or Advanced computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.11. Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.12. Ability to pass a pre-employment criminal background check.13. Ability to pass a pre-employment physical, drug screen, and TB test.**ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL**1. Communicate effectively in written and spoken Spanish.2. Ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes, including therapy and assessments.3. Assist with phone calls for Spanish speaking clients.4. Required to provide language translations for case managers and Physicians on a periodic basis.5. Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.6. Other translation tasks as required.**COMPANY BENEFITS*** Pay Range: + Monolingual: Class 111 ($23.02/hour) + Bilingual: Class 116 ($23.26 - $24.19/hour)* Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits* Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program* On the job training including paid professional development and career development* Rewarding work environment with excellent opportunities for career growth* Meaningful relationships with your co-workers and the individuals we serve* Family-oriented environment* Mileage reimbursement for travel