Personal Representative

Community 1st Credit Union; Pella (IA); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Flexible Spending Account

Education Reimbursement

Life Insurance

Paid Time Off

Paid Volunteer Time

Sick Time

401K plan (10% company contribution)

Job summary

Community 1st Credit Union in Pella, IA is seeking a Personal Representative to serve members with empathy and a member-centric approach. You will answer questions, tailor solutions, and help members achieve financial growth.

Daily duties include accurate transaction processing and collaboration with a high-performing team. Ongoing training and development are emphasized in a dynamic, community-focused environment.

Qualifications

• Exceptional communication abilities across diverse members.
• Empathy and active listening to understand needs.
• Strong integrity and customer-first mindset.

Responsibilities

• Engage with members, answering questions and providing personalized solutions.
• Process transactions accurately and efficiently.
• Collaborate with a high-performing team and participate in training.
• Help connect members with tools to support their financial goals.

Skills

Customer service mindset

Communication skills

Empathy

Problem solving

Integrity

Team player

Job description

Step into a thrilling career as a Personal Representative at Community 1st Credit Union at our Pella location! Here, you'll be on the front lines, bringing passion and empathy to every interaction. This dynamic role offers the excitement of connecting with members, helping them achieve financial success, and being part of a high-energy team that thrives on innovation and excellence.

Be part of a culture that embraces flexibility and fun, where every day is a chance to make a difference. Your passion for service will shine through in every interaction, creating lasting connections with our community. Don't miss this exhilarating opportunity to elevate your career while contributing to a mission that truly matters!

Benefits package includes: Medical, Vision, Dental, Flexible Spending Account, Education Reimbursement, Life Insurance, PTO, Paid Volunteer Time, Sick Time, and an amazing 401K plan (10% company contribution). C1st is proud to consistently be rated as a Top Workplace in Iowa.

What would you do as a Personal Representative

As a Personal Representative at Community 1st Credit Union, your day-to-day expectations will be as dynamic as they are rewarding! You'll engage with members, answering questions and providing personalized solutions that foster their financial growth. Every interaction will be an opportunity to showcase your empathy and member-centric approach.

You'll process transactions with accuracy and efficiency while anticipating member needs and ensuring prompt service. Expect to collaborate with a high-performing team, brainstorming innovative ways to enhance member experiences. You'll also participate in ongoing training and development to stay ahead in the ever-evolving financial landscape.

Embrace a friendly environment that encourages open communication and teamwork, where your contributions will help shape the future of our community! Your passion for service will guide you as you connect members with the tools they need to succeed.

What matters most

To thrive as a Personal Representative at Community 1st Credit Union, you'll need a unique blend of skills. Exceptional communication abilities are crucial as you engage with diverse members, ensuring clarity and understanding in every interaction. Empathy and active listening will allow you to connect deeply with members and address their individual needs effectively. Problem-solving skills are essential, enabling you to identify creative solutions that enhance member satisfaction. A member-centric mindset will drive you to prioritize member experiences, making every interaction a positive one.

You should also exhibit a strong sense of integrity, ensuring trust and transparency in your communications. Additionally, being adaptable and flexible will help you thrive in a fast-paced environment, and being a team player will foster collaboration, contributing to a fun yet professional workplace culture. Your passion and high performance will set you apart as you strive for excellence in every member interaction!

Our team needs you!

At C1st, employees are not only encouraged to get involved in their communities - but they are also actively supported, as C1st offers paid volunteer time for all employees. If you're looking to join a team that makes a difference both at work and in the community, C1st is the place for you.