Personal Lines & Small Commercial Account Manager

IronRoad; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

IronRoad is seeking an experienced Personal Lines & Small Commercial Account Manager to serve as the primary point of contact for client service, coverage consultation, renewals, endorsements, and marketing to carriers. You will collaborate with producers, underwriters, and staff to deliver best-in-class service to both personal and commercial clients.

Responsibilities include managing the policy lifecycle, handling inquiries, conducting annual reviews, and cross-selling to enhance client

Qualifications

• Active Property & Casualty insurance license is required.
• Bachelor's or associate degree in business, accounting, or related field preferred but not required.
• 8+ years in a P&C independent insurance agency.

Responsibilities

• Serve as the primary client relationship manager for personal and commercial lines accounts.
• Respond to client inquiries and service requests promptly and professionally.
• Conduct annual reviews and recommend coverage changes when needed.
• Cross-sell to round out client accounts and manage policy lifecycles.

Skills

P&C product knowledge

Market awareness

Microsoft Office

Client service

Relationship building

Communication

Negotiation

Problem-solving

Prioritization

Ethical conduct

Education

Property & Casualty license

Business degree (preferred)

Tools

Applied EPIC

Job description

The Personal Lines & Small Commercial Account Manager is responsible for serving as the primary point of contact handling all aspects of client service, coverage consultation, policy renewals, endorsements, and marketing to carriers. You'll work collaboratively with producers, underwriters, and support staff to deliver best-in-class service to both commercial and personal lines clients.

Required Skills:

• Strong understanding of both Commercial and Personal Lines P&C products, market awareness, insurance laws and regulations.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Excellent client service skills.
• Proven ability to build relationships with clients & carriers/brokers.
• Exceptional attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Strong negotiation abilities.
• Robust problem-solving abilities.
• Ability to prioritize & manage multiple priorities in a fast-paced environment.
• Ethical conduct and integrity.

Essential Duties/Responsibilities:

• Serve as the primary client relationship manager for assigned accounts in both personal and commercial lines.
• Respond promptly and professionally to client inquiries, service requests, and policy changes.
• Conduct annual reviews and proactively recommend coverage improvements or changes.
• Cross-sell to round out client accounts.
• Manage all aspects of the policy lifecycle including quoting, binding, issuing, endorsements, certificates, and renewals.
• Process policy changes and communicate updates to clients and careers/brokers.
• Review insurance applications, policies, and endorsements for accuracy and completeness.
• Utilize Applied EPIC for all client documentation, communication tracking, task management, and policy management.
• Ensure data integrity and proper documentation within the EPIC system.
• Negotiate with carriers on behalf of clients to secure optimal terms and pricing.
• Prepare and submit accurate marketing submissions for new business and renewals.
• Maintain complete and accurate client files in accordance with agency standards and E&O requirements.
• Keep abreast of industry trends, coverage changes, and state/federal insurance regulations.
• Maintains a favorable working relationship with all SHS employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Other job-related duties as assigned.

Education and Experience:

• Active Property & Casualty insurance license (required).
• Associate or bachelor's degree in business, accounting, or another related field preferred but not required.
• 8+ years of experience working in a P&C independent insurance agency (required).
• 3+ years of proven, hands-on experience with Applied EPIC (required).