Commercial Lines Operations Associate

Arbella Insurance Group; Quincy (MA); On-site; USD 41,470 - 43,826; Full time

Benefits offered by this job

On‑site gym and fitness classes

Tuition assistance programs

Community initiatives and volunteer opportunities

Job summary

Arbella Insurance Group in Quincy, MA is seeking an Operations Associate to support the underwriting department with exceptional service. Responsibilities include analyzing policy data, building customer relationships, and ensuring timely processing of transactions.

Ideal candidates will bring strong organizational skills, attention to detail, and effective communication abilities. The company offers a supportive environment with extensive benefits like on-site fitness classes and mental health resources.

Qualifications

• Ability to multi-task effectively and adapt to change.
• Strong communication skills suitable for a fast-paced environment.
• Quick learner able to navigate multiple systems.

Responsibilities

• Review and analyze policy data while identifying issues.
• Communicate effectively with internal customers and agents.
• Ensure timely and accurate processing of policy transactions.

Skills

General working knowledge of MS Office

Strong organizational skills

Attention to detail

Sound customer service skills

Collaboration skills

Job description

About the Role

The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of commercial insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.

Responsibilities

• Reviews and analyzes policy data and proactively identifies issues and performs department core functions.
• Builds relationships with our internal and external customers, agents and other key stakeholders and is committed to delivering exceptional service.
• Effectively communicates with internal customers and agents across multiple communication channels.
• Collaborates effectively in a team environment across departments.
• Performs work with a strong attention to detail and ability to interpret and process complex work.
• Able to recognize and escale problems appropriately and timely.
• Ensures timely and accurate processing of policy transactions.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
• Performs other related work as required or requested.

Requirements

• General working knowledge of MS Office.
• Flexible and adaptable when faced with change.
• Ability to multi‑task.
• Strong organizational skills and attention to detail.
• Quick learner, able to navigate multiple systems and products.
• Works well individually as well as a team.
• Sound customer service, communication and collaboration skills.
• Able to work in a fast‑paced environment with a strong attention to detail.

Benefits

• On‑site gym and fitness classes and one‑on‑one personal training.
• On‑site nurse, nutritional counseling, and mental health resources.
• Full‑service cafeterias.
• Free shuttle service to Quincy Adams T Station.
• Tuition assistance programs.
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more.
• Community initiatives: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation.
• Robust training, mentorship, and professional/personal development programs.
• Colleagues who genuinely care about each other.

Compensation

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) – $43,826 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.