Personal Lines - Client Services Analyst

Socket.dev; Fairfield (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

The Cincinnati Insurance Companies in Ohio are seeking a client services analyst to support and enhance Personal Lines systems. You will join an agile team focusing on UAT, analysis, and end-user workflows to deliver high-quality system solutions.

The role requires a blend of technical aptitude, insurance knowledge, and strong communication to ensure systems meet business needs and deliver excellent user experiences.

Qualifications

• Bachelor's degree preferred or associate degree with P/L insurance experience.
• Experience supporting or performing UAT in an agile environment.
• Strong Excel and SQL skills with attention to detail.
• Excellent communication and teamwork abilities.

Responsibilities

• Participate as an active member of an agile delivery team with product owners, developers and stakeholders.
• Lead and support UAT activities to validate system enhancements meet requirements and user expectations.
• Analyze system requirements to ensure test coverage and alignment with workflows.
• Design and execute medium-complexity test cases using independent judgment.
• Document and track defects; verify fixes are implemented correctly.
• Research and troubleshoot system issues with technical teams.
• Analyze data and reports to identify trends and risks.
• Communicate system workflows and changes to users and stakeholders.
• Advocate for agent and end-user workflows in system design.
• Identify recurring issues and recommend improvements.
• Provide support to internal/external customers using the rating system.

Skills

Excel

Communication skills

UAT

Agile delivery

SQL knowledge

Team collaboration

Education

Bachelor's degree (preferred)

Associate degree with personal lines experience

UAT experience in agile environment

Tools

SQL

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Personal Lines Operations department seeks a client services analyst to play a critical role in supporting and enhancing systems used by our Personal Lines business partners and agents. This position will serve as a key contributor on an agile delivery team, with a strong focus on User Acceptance Testing, system analysis and advocacy for end-user workflows. The ideal candidate combines technical aptitude, business knowledge and strong communication skills to ensure system solutions meet business needs and deliver an excellent user experience.

Starting pay:

The pay range for this position is $50,000 - $60,000 annually. Pay is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• participate as an active member of an agile delivery team, collaborating with product owners, developers and stakeholders throughout the sprint lifecycle
• lead and support UAT activities to validate that system enhancements meet business requirements and user expectations
• analyze system requirements and specification documentation to ensure test coverage and alignment with business workflows
• design, create and execute medium-complexity test cases requiring independent judgment, creativity and system knowledge
• document, track and communicate defects discovered during testing; validate that fixes are implemented correctly
• research and troubleshoot system issues, partnering with technical teams to identify root causes and solutions
• analyze data, reports and system outputs to identify trends, risks and improvement opportunities
• communicate system workflows, processes and changes effectively to users and stakeholders
• act as an advocate for agent and end-user workflows, ensuring business needs are represented in system design
• identify recurring trends and issues among system users and recommend enhancements or process improvements
• provide support to our internal and external customers using the rating system

Be equipped with:

• strong technical aptitude with the ability to quickly learn and understand system functionality
• basic personal lines insurance knowledge, including coverages, forms, practices and operational processes
• demonstrated proficiency in Microsoft® Excel
• strong written and verbal communication skills, with the ability to translate technical concepts into business-friendly language
• excellent attention to detail and organizational skills
• proven customer service mindset and ability to collaborate effectively in a team environment
• initiative and sound decision-making, logical thinking and judgment
• working knowledge of SQL (preferred)

Bring education and experience from:

• a bachelor’s degree (preferred) or an associate degree with prior personal lines insurance experience
• experience supporting or performing UAT in an agile or iterative development environment

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights