Personal Lines Client Service Specialist

Gallagher; Gloucester (MA); Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher in Gloucester, MA is hiring a Client Service Specialist in Personal Lines. You will deliver responsive, high-quality support, learn to identify client needs, guide decisions, and strengthen relationships.

This hybrid role runs Monday through Friday, 8:00 am to 5:00 pm EST and supports our Gloucester office. With 1–2 years of customer service or insurance experience, or the drive to gain it quickly, you will obtain a P&C license within 90 days and communicate coverage clearly.

Qualifications

• 1–2 years of customer service, insurance, or related experience.
• P&C license or plan to obtain within 90 days.
• Communicate coverage and next steps clearly to clients.
• Stay organized and detail-oriented across tasks.
• Demonstrate a client-first mindset with responsiveness.
• Proactive problem solving and adaptability.
• Ability to learn new systems and digital tools.

Responsibilities

• Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
• Manage inbound and outbound interactions across channels, ensuring clear, efficient experiences.
• Handle billing inquiries, guiding payments and resolutions for timely outcomes.
• Process policy changes, endorsements, cancellations, and renewals with accuracy.
• Explain coverage, exclusions, and options in a client-friendly way.
• Support claims by guiding next steps and setting expectations.
• Take a proactive, consultative approach to identify needs and strengthen coverage.
• Resolve standard requests independently; escalate complex cases as needed.

Skills

Customer service

Communication

Organization

Problem solving

Adaptability

Coachability

Tools

Digital tools

CRM systems

Job description

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Start building a career where every interaction counts. As a Client Service Specialist in Personal Lines, you’ll deliver responsive, high-quality support while developing the skills to become a trusted partner to clients. You’ll go beyond handling requests, learning to identify needs, guide decisions, and contribute to stronger client relationships. In a digitally evolving environment, you’ll gain hands-on experience with tools that streamline service and elevate performance, setting you up for rapid growth. This is a hybrid position with a schedule of Monday through Friday, 8:00 am to 5:00 pm EST. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Gloucester, MA office location.

How You'll Make An Impact

• Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
• Manage inbound and outbound interactions across channels, ensuring clear, efficient, relationship-focused experiences.
• Handle billing inquiries, guiding payments and resolutions while coordinating for timely outcomes.
• Process policy changes, endorsements, cancellations, and renewals with accuracy and compliance.
• Explain coverage, exclusions, and options in a clear, client-friendly way.
• Support claims by guiding next steps and setting clear expectations.
• Take a proactive, consultative approach, identifying needs and strengthening coverage solutions.
• Resolve standard requests independently, escalating complex cases as needed.
• Use digital tools to deliver faster, more streamlined service.
• Build trust through consistent, high-quality interactions that drive retention.

About You

Here’s what you’ll bring to the role:

• Bring 1-2 years of customer service, insurance, or related experience, or the drive to gain it quickly.
• Hold a P&C license or commit to obtaining it within 90 days.
• Communicate clearly, explaining coverage and next steps in a client-friendly way.
• Stay organized and detail-oriented, ensuring accuracy across tasks and priorities.
• Demonstrate a client-first mindset, building trust through responsiveness and professionalism.
• Solve problems proactively, handling inquiries with care and timely resolution.
• Adapt quickly to new systems and digital tools.
• Show coachability and flexibility while growing into greater responsibility.
• Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)