Personal Lines Client Manager — Home & Auto

Davis & Garratt Insurance; Fayetteville (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Davis & Garratt Insurance, an independent agency in Fayetteville, AR, is seeking a Personal Lines Account Manager to manage home and auto portfolios, quote and bind coverage, process changes, and handle renewals with a focus on client satisfaction.

The role emphasizes reviewing coverage for adequacy, resolving billing or claim issues, maintaining documentation, and collaborating with carriers to offer competitive options, contributing to agency growth.

Qualifications

• Strong customer service and relationship management skills.
• Experience with personal lines insurance including policy quoting, underwriting basics, and coverage analysis.
• Proficiency with insurance management systems, carrier rating platforms, and standard office software.
• Solid organizational and time-management skills with attention to detail.
• License (Property & Casualty) or willingness to obtain is beneficial.

Responsibilities

• Quote and bind home, auto, and other personal lines coverage.
• Process policy changes and renewals; respond to client questions and service requests.
• Review coverage adequacy and resolve billing or claim-related issues.
• Maintain accurate client account documentation and support cross-selling with carriers.
• Collaborate with carriers to secure competitive and appropriate options.

Skills

Customer service

Relationship management

Communication

Active listening

Client-focused approach

Organizational skills

Time management

Attention to detail

Problem-solving

Collaboration

Independence

Education

High school diploma or equivalent

CIC/CIRS certifications (or similar)

Tools

Insurance management systems

Carrier rating platforms

Office software

Job description

Davis & Garratt Insurance, an independent agency in Fayetteville, AR, is seeking a Personal Lines Account Manager to manage home and auto portfolios, quote and bind coverage, process changes, and handle renewals with a focus on client satisfaction.

The role emphasizes reviewing coverage for adequacy, resolving billing or claim issues, maintaining documentation, and collaborating with carriers to offer competitive options, contributing to agency growth.