Personal Lines Account Manager - Growth & Service

Paquin-; Biddeford (ME); On-site; USD 42,000 - 65,000; Full time

Job summary

Paquin- is seeking an insurance professional to assist with new account production and client retention in a fast-paced office environment.

Responsibilities include handling quotes, renewals, and policy changes within tight timelines, while maintaining excellent customer service and accurate documentation. A valid Property & Casualty license is required, with strong communication and teamwork needed to achieve agency goals.

Qualifications

• High school diploma or equivalent required.
• Property & Casualty insurance license as required by the State Department of Insurance to discuss/sell insurance.
• Assertive self-starter with ability to influence others.
• Strong presentation and written/verbal communication skills.

Responsibilities

• Maintain timeliness and completeness when interacting with customers and agency personnel to minimize errors.
• Review renewals to ensure proper coverage and explain add-ons.
• Handle requests for quotes, changes, or new policies; process within 24 hours.
• Identify opportunities to solicit additional lines and cross-sell before renewal.
• Process terminations/cancellations within 72 hours; assist with premium collection.
• Solicit expiration dates and seek referrals from existing clients.
• Solicit increases in limits/coverages and round out accounts.
• Document conversations with insureds and carriers; maintain records.
• Perform other duties as required by management.

Skills

Assertive self-starter

Presentation skills

Customer service

Time management

Team player

Adaptability

Computer/AMS/Office software

Verbal and written communication

Education

High school diploma or equivalent

Tools

AMS

PL Rating

Microsoft Word

Excel

Job description

Paquin- is seeking an insurance professional to assist with new account production and client retention in a fast-paced office environment.

Responsibilities include handling quotes, renewals, and policy changes within tight timelines, while maintaining excellent customer service and accurate documentation. A valid Property & Casualty license is required, with strong communication and teamwork needed to achieve agency goals.