Personal Lines Account Manager: Build Relationships & Growth

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, OH, seeks an account manager for our Customer Care Center to service policyholders on behalf of independent agents. You will act as primary contact, underwrite and service policies, and support training for new associates.

The role emphasizes customer service, problem solving, and driving profitability through renewal and new business opportunities. Requires a high school diploma; preferred associate or bachelor's degree, and a property and

Qualifications

• High school diploma is required; higher degrees preferred.
• Active property and casualty license preferred; must obtain within 3 months of hire.
• 2+ years of property and casualty insurance experience preferred.
• Experience with underwriting and risk selection within a carrier or agency preferred.
• Ability to analyze situations and make decisions.
• Ability to explain complex insurance issues to customers.

Responsibilities

• Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center.
• Creatively solution challenges or obstacles to provide superior customer service by taking ownership and initiative.
• Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration.
• Underwrite and service policies; including direct correspondence with policyholders.
• Assist with training new associates as needed.
• Use technology to analyze reports to determine profitability for renewal and new business opportunities.
• Maintain overall quality and efficiency of work performed on the team.
• Maintain an assigned territory size and volume.
• Meet high demand of requests within stated service standards while maintaining accuracy.

Skills

Analytical thinking

Customer communication

Attention to detail

Time management

Team collaboration

License maintenance

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Underwriting systems

Policy servicing software

Job description

The Cincinnati Insurance Companies in Fairfield, OH, seeks an account manager for our Customer Care Center to service policyholders on behalf of independent agents. You will act as primary contact, underwrite and service policies, and support training for new associates.

The role emphasizes customer service, problem solving, and driving profitability through renewal and new business opportunities. Requires a high school diploma; preferred associate or bachelor's degree, and a property and