Personal Jeweler, Blue Nile

Signet Jewelers; Bellevue (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) employer match

Job summary

Blue Nile in Bellevue, WA is seeking a Luxury Sales Consultant to join our showroom team. You will educate customers about fine jewelry, deliver white-glove service, and help build a ‘Jeweler for Life’ relationship with the brand.

Applicants should have prior retail or customer service experience, strong communication, and the ability to work in a fast-paced environment. Jewelry experience is a plus but not required, and sponsorship is not offered.

Qualifications

• Previous retail sales or customer service experience required.
• Strong interpersonal and written/verbal communication skills.
• Ability to maintain accuracy and organize tasks in a fast-paced environment.

Responsibilities

• Communicate the Blue Nile difference and instill trust in the brand.
• Educate customers on jewelry purchases with product knowledge.
• Set clear expectations for customers and provide an on-brand experience.
• Proactively follow up on communications while maintaining service standards.
• Resolve complex customer service challenges and exceed expectations.
• Help create a service culture focused on the customer and drive long-term growth.
• Maintain excellent attendance and punctuality and meet sales goals.
• Collaborate with showroom management to solve problems while upholding brand standards.

Skills

Customer service

Communication

Attention to detail

Time management

Sales

Education

High School Diploma or GED

Job description

At Blue Nile , we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Jewelry experience a plus but not required
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Excellent listening, written and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S

Benefits

The hourly pay range for this job is $20.00 - $24.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.