Luxury Jewelry Consultant

Domain Northside; Austin (TX); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

401(k) employer match

Discretionary bonus

Job summary

A premier jewelry retailer in Austin, TX is seeking a Luxury Jewelry Consultant to join their team. This role requires a passion for customer service and the ability to educate clients about jewelry purchases. The ideal candidate will demonstrate exceptional customer service, handle complex challenges, and contribute to building long-term relationships. Previous retail experience is required, along with excellent communication and problem-solving skills. This position offers an hourly pay range of $17-$22 with additional benefits including medical coverage and a 401(k) match.

Qualifications

• Previous retail sales or customer service experience required.
• Jewelry experience a plus but not required.
• Ability to navigate through computer systems effectively.

Responsibilities

• Communicate the Blue Nile difference to instill trust in customers.
• Demonstrate exceptional customer service and product knowledge.
• Resolve complex customer service challenges effectively.

Skills

Customer service

Retail sales

Interpersonal skills

Problem-solving

Organizational skills

Communication skills

Education

High School Diploma or GED

Job description

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a Luxury Jewelry Consultant who is eager for an exciting opportunity to join our retail showroom in Domain NORTHSIDE in Austin, TX. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Jewelry Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Jewelry Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.

Requirements

• Previous retail sales or customer service experience required.
• High School Diploma or GED
• Jewelry experience a plus but not required
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Excellent listening, written and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S

The hourly pay range for this role is $17-$22. Final pay rate shall be determined and is based on experience and qualifications. Base pay offered may vary depending on geographic region, internal equity, job - related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.