Luxury Sales Consultant - Somerset Collection

Blue Nile; Troy (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) employer match

Discretionary bonus

Job summary

Blue Nile is seeking a Luxury Sales Consultant for our showroom at Somerset Collection in Troy, MI. You will embody the white-glove experience, educate customers on fine jewelry, and cultivate lasting relationships with clients to become a 'Jeweler for Life' for the brand.

Ideal candidates have prior retail or customer service experience, strong communication, and the ability to balance sales goals with exceptional service in a fast-paced environment. Local work authorization is required.

Qualifications

• Previous retail sales or customer service experience required.
• High School Diploma or GED is required.
• Jewelry experience is a plus but not required.
• Excellent interpersonal, problem solving and time management skills.
• Strong listening, written and verbal communication skills.
• Strong attention to detail and integrity.
• Ability to work under deadlines in a fast-paced environment.
• Proficient computer skills including typing and data entry; navigate systems efficiently.

Responsibilities

• Communicate the Blue Nile difference to instill trust and confidence.
• Demonstrate exceptional customer service and expand product knowledge.
• Provide accurate information and set clear expectations for customers.
• Proactively follow up on internal and external communications.
• Resolve complex service challenges and exceed customer expectations.
• Contribute to a service culture focused on the customer and long-term relationships.
• Maintain attendance and punctuality consistently.
• Achieve or exceed company sales and service goals.
• Collaborate with showroom management to solve problems.

Skills

Retail experience

Customer service

Interpersonal skills

Problem solving

Organization

Time management

Communication skills

Attention to detail

Integrity

Deadline oriented

Typing / data entry

Computer skills

Stamina

Flexibility

US work authorization

Education

High School Diploma or GED

Job description

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in Somerset Collection in Troy, MI. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company's customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a "Jeweler for Life" relationship with Blue Nile.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals
• Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Jewelry experience a plus but not required
• Excellent interpersonal, creative problem solving, organizational and time management skills
• Excellent listening, written and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S

Benefits

• The hourly pay range for this job is $17.00 - $20.00. Final pay rate shall be determined and is based on experience and qualifications.
• Base pay offered may vary depending on geographic region, internal equity, job - related knowledge, skills & experience, among other factors.
• Regular positions are eligible for discretionary bonus.
• Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.