Personal Injury Pre-Litigation Case Manager

EvenUp; San Jose (CA); Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Home office stipend

401(k) / RRSP available

Paid parental leave

Office hubs in SF & Toronto

Job summary

EvenUp is seeking a seasoned Pre‑Litigation Associate to manage early case work in a high‑volume, remote environment. You’ll initiate claims, coordinate medical records and police reports, and guide clients through the pre‑litigation process to support attorney partners.

You will work independently with strong time management, ensuring accurate file documentation, expedited demand preparation, and timely case progression across US‑based and Canadian matters.

Qualifications

• 5+ years of experience in legal operations, case management, or insurance claims (personal injury preferred).
• Highly detail‑oriented, organized, and self‑motivated.
• Strong ability to execute processes in fast‑paced, high‑volume environments.

Responsibilities

• Open insurance claims and liaise with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Maintain case timelines and ensure milestones are met with precision.
• Prepare complete, accurate case files for demand in collaboration with lead paralegals.
• Communicate with clients daily to guide them through the pre‑litigation process.

Skills

Legal ops

Case management

Insurance claims

Remote work

Job description

Location

Remote-US, Remote-Canada

Employment Type

Full time

Location Type

Remote

Department

Pre-Litigation as a Service

Compensation

• Remote-US $50K – $80K Offers Equity
• Remote-Canada CA$50K – CA$80K Offers Equity

The salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Our Pre-Litigation Operations team drives case progress from intake to resolution with consistency, compassion, and control. We combine deep legal experience with cutting‑edge tools to deliver exceptional outcomes for our attorney partners and their clients. Our team members are highly skilled, tech‑enabled legal professionals who take ownership of the details so nothing falls through the cracks.

As a Pre‑Litigation Associate, you’ll serve as a critical operations expert, ensuring every case is handled with exceptional accuracy, urgency, and care. You will play a pivotal role in driving pre‑litigation personal injury cases through their critical early stages. This includes initiating claims, managing and organizing medical records, obtaining police reports, and coordinating care for clients. You will also oversee demand preparation, resolve final liens, and manage cases through to completion, ensuring that attorneys have comprehensive, well‑documented files to effectively build and negotiate each case. This is a remote role for experienced professionals who excel in high‑volume, detail‑critical environments and who take pride in meticulous casework that directly impacts client outcomes.

This is a remote role that can be based anywhere in the United States or Canada.

What You’ll Do:

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre‑litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

What we look for:

• Have 5+ years of experience in legal operations, case management, or insurance claims (personal injury preferred).
• Are highly detail‑oriented, organized, and self‑motivated.
• Excel at process execution in fast‑paced, high‑volume environments.
• Communicate clearly and professionally with clients, medical providers, attorneys, and insurers.
• Take ownership of your work and hold yourself to high standards of quality and accountability.
• Are comfortable working independently in a remote setting, with strong time management skills.

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page evenuplaw.com/careers or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [e-mail] or no‑[e-mail] email addresses.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [e-mail]. Examples of fraudulent domains include "careers-evenuplaw.com" and "careers-evenuplaws.com".

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short‑term and long‑term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US‑based employees and RRSP for Canada‑based employees
• Paid parental leave
• A local in‑person meet‑up program
• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full‑time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation Range:

$50K - $80K