Personal Injury Case Manager

TonaLaw; Town of Islip (NY); Hybrid; USD 76,500 - 93,500; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Firm holidays

Hybrid work flexibility

Job summary

TonaLaw is looking for a skilled personal injury manager in Town of Islip to oversee the full operational lifecycle of cases. This senior-level role requires management of case production from intake through disbursement, ensuring efficient practices and performance metrics are met.

The ideal candidate will have 5+ years of experience, including 2 years in management, and possess strong client communication skills. This position offers a competitive salary starting at $85,000, health insurance, and hybrid work flexibility after onboarding.

Qualifications

• 5+ years of experience in plaintiff-side personal injury, with at least 2 years in a management role.
• Proven track record in managing staff and holding teams accountable to production metrics.
• Experience managing litigation calendars and deadline-driven workflows.

Responsibilities

• Oversee the case lifecycle from intake confirmation through settlement.
• Manage case deadlines across the litigation team.
• Monitor case aging and flag stalled files for escalation.
• Maintain data integrity in the case management system.

Skills

Client communication skills

Case management software

Litigation calendar management

Staff management

Education

Paralegal certificate or equivalent experience

Job description

TonaLaw is seeking an experienced personal injury manager to own the full operational lifecycle of our caseload. This is a senior‑level management role responsible for case production from intake through disbursement. You will report directly to the Director of Operations and be responsible for case volume, settlement pace, staff performance, vendor relationships, and process integrity across the department.

Compensation and Benefits

• $85,000+ depending on experience
• Health insurance and 401(k)
• Paid time off and firm holidays
• Hybrid work flexibility after onboarding

Responsibilities

• Oversee the case lifecycle from intake confirmation through settlement, trial, or closure
• Manage case milestones, deadlines, and follow‑up cadences across the litigation team
• Track medical record retrieval, treatment timelines, demand packages, and negotiation status
• Monitor case aging and flag stalled files for escalation
• Maintain data integrity in the case management system and CRM
• Oversee lien resolution, including medical liens, Medicare/Medicaid, and third‑party claims
• Oversee the firm’s litigation calendar and all critical deadlines across active dockets
• Manage client relationships, ensuring communication is proactive and professional
• Train staff on systems, workflows, and best practices
• Directly supervise staff, manage performance, accountability, and development

Qualifications

• 5+ years of experience in plaintiff‑side personal injury, with at least 2 years in a management role
• Experience managing litigation calendars and deadline‑driven workflows
• Strong client communication skills
• Proven track record in managing staff and holding teams accountable to production metrics
• Experience with case management and CRM software
• Paralegal certificate, legal operations background, or equivalent experience preferred