Personal Cruise Consultant

Norwegian Cruise Line Holdings Ltd.; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Personal Cruise Consultant in Florida to sell cruise products directly to guests over the phone and through outreach.

You will identify client travel needs, present itineraries, and upsell upgrades while delivering outstanding customer service. The role requires strong communication, product knowledge, and ability to work in a fast-paced, quota-driven environment.

Qualifications

• Excellent verbal communication skills for phone conversations with guests.
• Strong knowledge of Norwegian Cruise Line products and itineraries.
• Able to multi-task in a fast-paced, goal-driven sales environment.
• Adherence to a strictly enforced dress code.

Responsibilities

• Sell Norwegian Cruise Line products directly to consumers.
• Initiate calls, build rapport, and recommend modifications to products and services.
• Establish and maintain customer relationships to promote retention and revenue.
• Maintain prospect lists and identify travel trends for upsell opportunities.
• Articulate cruise features, pricing, and promotions to clients.

Skills

Verbal communication

Product knowledge

Multitasking

Dress code adherence

Education

High School Diploma

Bachelor's degree preferred

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

• Personal Cruise Consultants sell Norwegian Cruise Line products directly to consumers.
• They initiate calls, build rapport and recommend modifications to products and services, all to maintaining relationships, promote retention, drive direct sales and ensure an overall superior customer service experience..

POSITION RESPONSIBILITIES

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers.
• Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job- related functions as assigned.

KNOWLEDGE & EXPERIENCE

Education

• High School Diploma or equivalent required
• Bachelor's degree in Marketing, Business Administration or related field preferred

EXPERIENCE

• Minimum 1 year of sales experience; 2 years sales experience preferred.
• Cruise sales a plus..

KNOWLEDGE & SKILLS

• Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally
• Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries
• Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
• Adherence to strictly enforced dress code required

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

At a Glance

Brand Overview

Norwegian Cruise Line

Oceania Cruises

Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.