Personal Concierge - Waldorf Astoria Beverly Hills

Hilton; Beverly Hills (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Waldorf Astoria Beverly Hills is seeking a Personal Concierge to deliver exceptional service to guests. This role involves overseeing guest arrivals and ensuring a unique experience through True Waldorf Service, embodying luxury and professionalism in every interaction.

Responsibilities

• Providing a customized stay experience that makes guests feel expected.
• Greeting all TWS guests upon arrival.
• Handling guest check-in, concierge services, and other guest requests.

Skills

Hospitality

Integrity

Leadership

Teamwork

Sense of urgency

Job description

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Personal Concierge to join the team at this beautiful property!

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets, including an elevated Mediterranean restaurant, a Jean-Georges rooftop restaurant, lobby lounge, and in-room dining.

Want to learn more? Hotel Website (https://www.waldorfastoriabeverlyhills.com/), Instagram, Facebook (https://www.facebook.com/WaldorfBevHills)

What will I be doing?

The Personal Concierge administers and supervises all True Waldorf Service (TWS) arrivals to ensure an authentic and unique service experience by providing high levels of courtesy, professionalism, and unparalleled service. This role acts as the first impression of Waldorf Astoria Hotels & Resorts by contacting guests prior to arrival, understanding their needs, and preparing for their stay. Responsibilities include:

• Providing a customized stay experience that makes guests feel expected.
• Greeting all TWS guests upon arrival.
• Handling guest check-in, concierge services, luggage assistance, door assistance, unpacking, welcome beverages, and other guest requests as needed.

This position embodies the highest level of service, combining instincts and expertise to ensure luxury through True Waldorf Service.

Classification and Compensation

Type: Full-Time
Shift: Various, including Overnights (must be available for overnight, weekends, holidays)
Pay: $29.32/hour; after 9 months, increase to 90% of this rate per collective bargaining agreement.

What are we looking for?

Founded in 1919, Hilton is a leader in hospitality, known for innovation, quality, and success. We value:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency (