Personal Concierge - Waldorf Astoria Beverly Hills

Hilton Worldwide, Inc.; Beverly Hills (CA); On-site; Full time

Job summary

Waldorf Astoria Beverly Hills seeks a Personal Concierge to provide exceptional guest experiences. This role requires ensuring a warm welcome, managing guest check-ins, and delivering personalized services within a luxury setting. If you are passionate about hospitality and have a knack for details, this opportunity could be for you!

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Debt-Free Education

Go Hilton travel program

401K plan with company match

Employee stock purchase program

Qualifications

• Proven guest service experience in a luxury environment.
• Strong communication skills and attention to detail.

Responsibilities

• Greet TWS guests upon arrival and manage their check-ins.
• Provide personalized services to enhance guest experiences.
• Coordinate and fulfill guests' requests throughout their stay.

Skills

Hospitality

Customer Focus

Job description

Job Description - Personal Concierge - Waldorf Astoria Beverly Hills (HOT0BM9V)

Job Description

Personal Concierge - Waldorf Astoria Beverly Hills (

Job Number:

HOT0BM9V )

Work Locations

Work Locations

: Waldorf Astoria Beverly Hills 9850 Wilshire Blvd Beverly Hills 90210

As a leading hotel in the luxury market,Waldorf Astoria Beverly Hillsis looking for a Personal Concierge to join theTeam at this beautiful property!

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets.This includes an elevated Mediterranean restaurant, a Jean-Georges rooftop restaurant, lobby lounge, and in-room dining.

The Personal Concierge administers and supervises all True Waldorf Service (TWS) arrivals in order to achieve an authentic and unique service experience for our guests by providing the highest levels of courtesy, professionalism and unparalleled service. This position acts as a first impression of Waldorf Astoria Hotels & Resorts by contacting guests prior to their arrival, ascertaining their needs and preparing for their stay.

As a Personal Concierge, you will administer and supervise all True Waldorf Service (TWS) arrivals in order to achieve an authentic and unique service experience for our guests by providing the highest levels of courtesy, professionalism and unparalleled service. This position acts as a first impression of Waldorf Astoria Hotels & Resorts by contacting guests prior to their arrival, ascertaining their needs and preparing for their stay. This includes but is not limited to:

• Provide guests with a stay experience that is customized to their needs, while creating a sense of “we’ve been expecting you.”
• Meet and greet all TWS guests upon arrival.
• Handle guest check-in, concierge services, luggage assistance, door assistance, unpacking service, welcome beverage and fulfilling other guest requests as required.

This position represents the highest level of service by combining instincts and expertise to ensure luxury through True Waldorf Service.

Classification:Full-Time

Shift:Various, including Overnights– must have availability to work Overnight, weekends, weekdays, and holidays.

Pay: The pay rate for this position is $29.32 per hour. After successful completion of 9 months of employment, the pay rate will increase to 90%, per the collective bargaining agreement.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon the classification and union status of the position.

Job

Job

: Guest Services, Operations, and Front Office