Concierge (Full-Time) - Waldorf Astoria Washington DC

Hilton. For The Stay; Washington; On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

PTO

Travel discount program

Parental leave

401(k)

ESPP

Education assistance

Career growth

Job summary

Hilton Waldorf Astoria Washington DC is seeking a Concierge to support the Front Office team in a full-time capacity. You will assist guests with information, bookings, and personalized requests to ensure memorable experiences.

Join a iconic DC hotel and contribute to exceptional guest service while promoting Hilton programs and VIP services.

Qualifications

• Excellent guest service and communication skills.
• Ability to provide information and recommendations clearly.
• Ability to arrange and confirm activities and reservations.
• Strong problem solving and time management abilities.

Responsibilities

• Provide information, recommendations, and booking services for guest inquiries.
• Process and deliver messages for guests.
• Retrieve mail, packages, and facsimiles for guests on request.
• Arrange and confirm activities and dining for guests.
• Respond to special requests and resolve guest issues promptly.
• Register VIP guests as needed and promote Hilton programs.

Skills

Guest service

Booking services

Information provision

VIP handling

Multitasking

Job description

Concierge (Full-Time) - Waldorf Astoria Washington DC

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel located at the epicenter of D.C. on Pennsylvania Avenue as a Concierge on the Front Office Team!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC reclaiming its position as one of Washington D.C.'s preeminent addresses where all are welcome. With 263 rooms 38000 square feet of event space and 2 restaurants plus 3 bars this is the new home for Washington D.C.'s most consequential events groundbreaking meetings and unforgettable experiences.

• Classification: Full-Time
• Shift: Various must be available to work weekdays weekends and holidays.

Want to learn more? Hotel Website Facebook Instagram

What will I be doing?

As a Concierge you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:

• Provide information recommendations and booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation and travel arrangements tour and event tickets restaurant reservations and medical care
• Process and deliver messages for guests
• Retrieve mail small packages and facsimiles for guests as requested
• Arrange and confirm recreational business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including but not limited to dentists doctors child care florists etc.
• Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
• Register VIP guests as needed
• Promote Company marketing programs and distribute printed materials as needed

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits

Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and developmentTeam Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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