Personal Concierge - The Waldorf Astoria New York

Hilton; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Personalized caregiving support

Crisis concierge

Job summary

Hilton's Waldorf Astoria New York seeks a Personal Concierge to deliver the celebrated True Waldorf Service. You will greet guests, craft bespoke itineraries, and coordinate experiences that embody luxury and discretion for a discerning clientele.

The role emphasizes proactive anticipation of guest needs, VIP handling, and deep knowledge of New York's fine-dining, events, and cultural options, ensuring every stay feels uniquely tailored.

Qualifications

• Previous concierge experience in NYC preferred.
• Ability to deliver exceptional, personalized service to VIP guests.
• Strong knowledge of local luxury dining, events, and experiences.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide expert information and bookings for guest inquiries.
• Assist with VIP check-in and discreet service.
• Craft bespoke itineraries based on guest preferences.
• Promote hotel offerings and services to guests.
• Coordinate special services (medical care, childcare, gifts).
• Respond promptly and professionally to guest requests.

Skills

Excellent communication

Interpersonal skills

VIP guest service

Proactive problem-solving

Job description

Job Description

After undergoing a transformative restoration,

After undergoing a transformative, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Personal Concierge to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

What will I be doing?

Responsibilities

As a Personal Concierge, you will be responsible for assisting guests with a variety of requests, offering personalized and tailored recommendations, and ensuring every detail of their experience exceeds expectations. You will be performing the following tasks to the highest standards:

• Providing expert information, personalized recommendations, and making bookings for guest inquiries including but not limited to, directions, hotel services, transportation, travel arrangements, and dining reservations.
• Assisting with VIP guest check-in and ensuring that their needs are met with discretion and precision.
• Crafting bespoke itineraries based on personalized guest information and preferences collected prior to their stay.
• Proactively offering exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest’s interests.
• Responding to special requests, including arrangements for medical services, childcare, and personalized gifts.
• Assisting in promoting Waldorf Astoria's marketing programs and distributing materials as needed.

Classification:

Full-Time

Shift

Various – must be available to work weekdays, weekends, and holidays.

Union Position:

This position is part of the Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

What are we looking for?

We are looking for a Personal Concierge who is committed to the elevated standards expected at our Forbes 5-Star hotel. This role involves not only performing traditional concierge duties but also engaging proactively with guests as part of our exclusive Personal Concierge Program. You will be reaching out to guests before their stay to gather information about their preferences and needs. With this personalized information, you will create bespoke itineraries and offer tailored recommendations, ensuring that every guest’s experience is seamlessly curated.

The Ideal Candidate Will Possess The Following Qualifications

• Prior experience as a Concierge in New York City is required, ideally within a prestigious luxury hotel.
• A proven ability to provide exceptional, personalized service to VIPs and high-profile guests.
• Expertise in researching guests' preferences and crafting customized itineraries based on their individual needs and desires.
• Extensive knowledge of the local area, including luxury dining, exclusive events, and unique experiences.
• A commitment to delivering service that meets and exceeds Forbes 5-Star standards.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with guests.
• A proactive approach, anticipating guest needs and delivering anticipatory service.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Personal Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Providing expert information, personalized recommendations, and making bookings for guest inquiries including but not limited to, directions, hotel services, transportation, travel arrangements, and dining reservations.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.