Personal & Commercial Lines Insurance Account Manager

Grimes Insurance Group, LLC; Raleigh (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

SIMPLE IRA with 3% company match

PTO and paid holidays

Bonus opportunities

Performance bonus opportunities

Job summary

Grimes Insurance Group, LLC is seeking a Personal & Commercial Lines Account Manager in Raleigh, NC. You will manage personal and commercial accounts, serve as the primary client contact, and handle policy questions, renewals, and changes with speed and professionalism.

You will build strong client relationships, evaluate needs with underwriting information, present options, quote and bind new business, and coordinate transitions while ensuring accuracy and compliance with carrier requirements.

Qualifications

• Active North Carolina Property & Casualty license (or ability to obtain).
• Two years minimum personal and commercial lines account management experience.
• Bachelor’s Degree or equivalent work experience.
• Strong knowledge of insurance products, usage, rating, underwriting and industry operations.
• Strong customer focus and excellent phone manner.
• Strong written and verbal communication, and good math/reading skills.
• Ability to handle difficult calls and solve complex problems without direct supervision.
• Urgency, attention to detail, organization, multi-tasking and time management skills.
• Tech proficiency including agency management systems.
• Life license (NC) preferred but not required.

Responsibilities

• Manage and service personal and commercial insurance accounts; primary contact for clients on policy questions, coverage needs, renewals, claims, billing, endorsements, and updates.
• Build and maintain strong client relationships via proactive communication and consultative insurance guidance.
• Collaborate with prospects and clients to evaluate needs, gather underwriting information, research options, present recommendations, quote and bind new business, and coordinate policy transitions.
• Conduct policy reviews to identify coverage gaps, revise liability limits, evaluate replacement costs, and identify cross-selling opportunities.
• Process renewals, policy changes, cancellations, audits, endorsements, and account updates with carrier compliance.
• Coordinate with carriers to negotiate solutions, resolve service issues, and support claims inquiries.
• Take ownership of complex client concerns, identify root causes, and follow through to resolution.
• Maintain accurate documentation of interactions and policy activity in the agency management system.
• Develop expertise in products, coverages, guidelines, regulations, and market trends.
• Partner with leadership to support operational excellence and agency growth.

Skills

Client relationship mgmt

Phone etiquette

Communication skills

Time management

Attention to detail

Tech proficiency

Education

Bachelor's degree or equivalent

Active NC P&C license

NC Life license (preferred)

Tools

Agency management system

CRM software

Job description

The Personal & Commercial Lines Account Manager at Grimes Insurance Group is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. This role requires the ability to handle both insurance servicing and sales.

About Grimes Insurance Group

• Locally owned Trusted Choice® independent insurance agency
• Fun, friendly, family work atmosphere
• Team approach to sales and servicing
• High staff and client retention
• Standard personal & commercial lines
• Increased earning potential based on experience & sales performance

Key Role Responsibilities

• Manage and service personal and commercial insurance accounts while serving as a primary point of contact for clients regarding policy questions, coverage needs, renewals, claims, billing, endorsements, and account changes
• Build and maintain strong client relationships through proactive communication, exceptional customer service, and consultative insurance guidance
• Work with prospects and clients to evaluate insurance needs, gather underwriting information, research coverage options, present recommendations, quote and bind new business, and coordinate policy transitions
• Conduct policy reviews to identify coverage gaps, revise liability limits, evaluate replacement costs, and uncover account rounding and cross-selling opportunities
• Process renewals, policy changes, cancellations, audits, endorsements, and account updates while ensuring accuracy and compliance with carrier requirements
• Collaborate with insurance carriers to negotiate solutions, resolve service issues, facilitate policy corrections, and support claims-related inquiries
• Take ownership of complex client concerns by identifying root causes, recommending solutions, and following through to resolution
• Maintain accurate documentation of customer interactions, policy activity, and account information within the agency management system
• Continuously develop expertise in insurance products, coverages, underwriting guidelines, industry regulations, and emerging market trends
• Partner with agency leadership and team members to support operational excellence, share knowledge, mentor colleagues, and contribute to overall agency growth and client retention

Qualifications

• Hold an active North Carolina Property and Casualty (P&C) insurance license (or ability to obtain)
• Minimum of two years personal and commercial lines insurance account management experience
• Bachelor’s Degree or equivalent work experience
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects
• Demonstrate strong customer focus and an excellent phone manner
• Strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations
• Ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills
• Technology and Computer proficiency including agency management systems
• Active North Carolina Life insurance license preferred but not required

Compensation

• $55,000-$70,000 base DOE
• Bonus opportunities
• Performance bonus opportunities
• SIMPLE IRA with 3% company match
• PTO and paid holidays
• Job stability in a growing industry

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.