Resident Wellness & Medical Transportation Specialist - Wilton

Church Aid Protestant Episcopal; Gansevoort (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

403(b) matching

Dental insurance

Health insurance

Health savings account

Life insurance

AD&D

Short-term Disability

Paid time off

Tuition reimbursement

Vision insurance

Employee assistance program

Job summary

Home of the Good Shepherd in Wilton, NY is seeking a Personal Care Aide/Transporter to help residents with transportation, personal care, and daily living activities. The role supports the nursing team, accompanies residents to appointments, and ensures safety during mobility and transport.

The position requires dependability, compassion, and effective communication with residents and healthcare providers. Full-time, day shift, with starting pay at $20.00/hour, benefits available.

Qualifications

• Provide compassionate, safe, and reliable support to residents.
• Respond to call lights and assist with daily living activities.
• Communicate effectively with residents, families, and care team.

Responsibilities

• Safely transport and accompany residents to medical appointments and other destinations.
• Assist residents with entering/exiting vehicles and with mobility devices.
• Complete transportation and appointment documentation accurately and timely.
• Observe and report changes in residents' condition to the care team.
• Maintain vehicle readiness and safety checks.

Skills

Compassionate care

Effective communication

Teamwork

Safety-consciousness

Education

High school diploma or equivalent

Personal Care Aide certification (preferred/required)

Tools

Driver's license

Job description

Description

At Home of the Good Shepherd, we’ve proudly served the Saratoga Springs community since 1870, delivering high-quality, compassionate care in a warm, home-like environment.

Licensed by the New York State Department of Health, we provide individualized services that support residents in staying active, engaged, and able to “age in place” with dignity. Our close-knit setting allows us to truly know each resident while offering skilled nursing care and professional support tailored to their needs.

As part of our team, you’ll join a collaborative, mission-driven organization where you can make a meaningful impact while growing your career across our communities in Saratoga, Malta, Wilton, and Moreau, NY.

Join our Senior Living Team in Saratoga County, NY

Home of the Good Shepherd provides exceptional assisted living, enhanced assisted living, and memory care services to residents at our senior living communities. As we grow, we’re seeking dedicated professionals who are passionate about enriching the lives of our residents. If you’re ready to make a difference, we’d love to hear from you! Please note: Home of the Good Shepherd does not sponsor U.S. work visas.

Job Description:

We are seeking a Personal Care Aide/Transporter to join our team at the Home of the Good Shepherd in Wilton, NY. In this position, you will provide compassionate, safe, and reliable support to residents both within the community and during transportation to medical appointments and other approved destinations. This position plays an important role in supporting the nursing and care team by assisting residents with personal care needs, responding to call lights, assisting with dining and mobility, and providing safe transportation and appointment accompaniment.

The ideal candidate is dependable, compassionate, safety-conscious, and able to communicate effectively with residents, families, healthcare providers, and members of the care team.

Transportation & Appointment Support

• Safely transport and accompany residents to and from medical appointments, treatments, therapy, and other approved destinations.
• Assist residents with entering and exiting the vehicle and safely secure wheelchairs, walkers, and other mobility equipment.
• Remain with residents during appointments when required and provide appropriate assistance and support.
• Communicate appointment changes, delays, cancellations, and other relevant information to Case Management and/or nursing staff.
• Observe and report any changes in a resident's physical, emotional, or behavioral condition.
• Complete required transportation and appointment documentation accurately and timely.
• Maintain required transportation logs, mileage records, and other documentation.
• Complete required vehicle safety checks and report maintenance or safety concerns.
• Maintain the cleanliness and readiness of the transportation vehicle and equipment in accordance with facility procedures.

Resident Care & Support

• Assist Personal Care staff with resident needs within the scope of the position and the resident's care plan.
• Respond promptly to resident call lights and requests for assistance.
• Assist residents with personal care, toileting, dressing, grooming, ambulation, transfers, and other activities of daily living as permitted by training and job responsibilities.
• Assist residents with safe mobility throughout the community.
• Escort residents to meals, activities, therapy, appointments, and other scheduled destinations.
• Assist with dining room service and resident meal needs as directed.
• Observe residents and promptly report changes in condition, behavior, mood, or functional ability to the appropriate member of the care team.

Communication & Documentation

• Report resident, family, visitor, or staff concerns to Case Management and/or the appropriate supervisor for follow-up.
• Communicate professionally and respectfully with residents, families, medical offices, healthcare providers, and coworkers.
• Maintain resident privacy and confidentiality at all times.
• Accurately complete required documentation and records.
• Immediately report accidents, injuries, incidents, refusals, or unusual occurrences in accordance with facility policy.

Safety & Teamwork

• Follow all facility policies and procedures related to resident safety, infection prevention and control, emergency preparedness, and transportation.
• Use appropriate safe-transfer and resident-handling techniques.
• Follow proper hand hygiene and PPE requirements.
• Maintain a clean, safe, and comfortable environment for residents.
• Work cooperatively with Nursing, Case Management, Activities, Dining Services, Rehabilitation, and other departments.
• Assist with resident-related duties throughout the community when transportation responsibilities are not scheduled.
• Participate in required staff meetings, orientation, in-services, and training programs.
• Perform other duties as assigned.

Hours: Full-Time, day shift, Monday - Friday

Pay: Starting at $20.00/hour

Requirements

• High school diploma or equivalent preferred.
• Previous experience in healthcare, personal care, senior living, assisted living, or long-term care preferred.
• Personal Care Aide certification preferred/required based on facility requirements.
• Valid driver's license and satisfactory driving record required for positions operating a facility vehicle.
• Ability to safely assist residents with mobility, transfers, and transportation.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Dependable, compassionate, patient, and service-oriented.
• Ability to maintain confidentiality and handle resident information appropriately.
• Must successfully complete required facility orientation and training.

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• AD&D
• Short-term Disability
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Employee Assistance Program