Personal Banking Teller & Customer Advisor

First Bank; Toa Alta (PR); On-site; USD 29,000 - 36,000; Full time

Job summary

FirstBank is seeking a Service Representative (Teller) in Puerto Rico to handle daily paying and receiving transactions, identify customer needs, and deliver friendly, personalized service. The role requires strict adherence to regulatory procedures, accurate cash handling, and proactive promotion of banking products and digital channels.

The position emphasizes strong customer service, compliance, and teamwork within a Puerto Rico branch environment.

Qualifications

• Six months to one year in sales or customer service.
• Basic math and cash handling experience.
• Fully bilingual preferred.

Responsibilities

• Attend and process daily banking transactions accurately.
• Balance cash drawer at end of day.
• Assist customers with product needs and refer to services.
• Educate customers on mobile and online banking.
• Follow BSA/AML and OFAC procedures.

Skills

Customer Service

Communication

Sales oriented

Teamwork

Problem Solving

Bilingual

Education

24 credits toward associate or bachelor’s degree

Banking coursework preferred

Tools

MS Office

Banking tools

Cash register handling

Job description

FirstBank is seeking a Service Representative (Teller) in Puerto Rico to handle daily paying and receiving transactions, identify customer needs, and deliver friendly, personalized service. The role requires strict adherence to regulatory procedures, accurate cash handling, and proactive promotion of banking products and digital channels.

The position emphasizes strong customer service, compliance, and teamwork within a Puerto Rico branch environment.