Personal Banker - University

Truliant Federal Credit Union; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with matching

Paid holidays and PTO

Tuition reimbursement

Teledoc

Onsite fitness facilities

Employee Assistance Program (EAP)

Job summary

Truliant Federal Credit Union is seeking a Branch Lending professional who will engage members, process accounts and loans, and drive referrals across business units.

You will support IRA accounts, mortgages, and related financial products while upholding member service standards and security policies on a daily basis. This full-time role offers growth opportunities within a values-driven team.

Qualifications

• Must have National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
• Must have knowledge of standard concepts, practices, procedures, regulations and compliance within the financial services environment.
• Excellent communication skills in English, both verbal and written.
• Must be able to perform arithmetic and basic PC tasks.
• Knowledge of advanced products and services is required.
• Notary appointment within 3 months is required.
• Attend Branch Lending Training within 3 months is required.

Responsibilities

• Engages members in conversation conducting quality guidance and credit reviews to uncover their financial needs and goals.
• Identifies quality referrals to other business units such as Business Services, Mortgage, and Truliant Financial Advisors.
• Accurately and efficiently processes account opening and maintenance, loan applications, and transactions for members.
• Ensures consistent adherence to member service standards throughout every member-owner interaction.
• Executes the Branch’s plan to achieve goals and objectives including member service scores, loan and deposit production, and new member growth.
• Educates members on products and services and assists with establishing those identified products.
• Proactively assists members by showing how financial tools can improve their banking experience.
• Makes outbound sales and service calls to member-owners.
• Manages loan and deposit pipeline to ensure timely follow-up and cultivate leads.
• Provides information and processes loan requests on all loan products including mortgages and IRA accounts.
• Adheres to policies and security/fraud prevention requirements.

Skills

Customer service

Communication skills

Sales experience

Arithmetic

Attention to detail

Multitasking

Notary (within 3 months)

Education

College degree or equivalent experience

Tools

NMLS registration

Job description

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.Essential Functions and ResponsibilitiesEngages members in conversation conducting quality guidance and credit reviews to uncover their financial needs and goals.Identifies quality referrals to other business units such as but not limited to: Business Services, Mortgage, and Truliant Financial Advisors.Accurately and efficiently processes account opening and maintenance, loan applications, and transactions for members to help them manage their finances.Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including providing first contact problem resolution.Executes the Branch’s plan to ensure achievement of goals and objectives. Including but not limited to member service scores, loan production, deposit production, new member growth and partner lines of business referrals.Educates members on the various products and services available to meet their financial goals and offer to assist them with establishing those identified products and services.Proactively assists members by finding ways to make financial services more convenient for them. This includes educating members on the various technological tools available to them to improve their banking experience.Makes outbound sales and service calls to member-owners.Utilizes member relationship tools to record and enhance interactions.Manages loan and deposit pipeline to ensure timely follow-up and cultivates leads into successes.Provides information and processes loan requests on all loan products to member-owners, including mortgages, business service loans, service agreements and insurance while reviewing credit needs for further loan opportunities to benefit the member.Understands IRA process and products offered. Opens and provides maintenance for all IRA accounts.Adheres to Truliant’s policies and supports company decisions and goals in a positive, professional, manner. Follows all security and fraud prevention requirements in order to protect the Credit Union and members.Adapts, as needed, to meet the ever-changing needs of our members and the communities we serve.Maintains integrity and confidentiality when handling member’s accounts.Represents Truliant with a high level of integrity and professionalism. Exhibits a professional, business-like appearance, and demeanor.Researches and resolves account issues, escalating for resolution assistance as necessary.Other Duties and ResponsibilitiesProvides assistance with member service when needed on the Teller line.Assists with other tasks and projects as assigned.Knowledge, Skills, and AbilitiesMust have National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the financial services environmentMust have excellent communication skills in English, both verbal and writtenMust have good arithmetic skillsMust have basic personal computer skillsMust have knowledge of advanced products and servicesMust be proficient in-service recovery concepts as a vehicle to enhance member satisfactionMust understand basic concepts and principles of credit underwritingMust have Notary appointment within 3-month periodMust attend Branch Lending Training within 3-month periodMust be detail oriented and well organizedMust be flexible and able to shift resources and priorities as requiredMust be able to complete all assignments with minimal supervisionPhysical RequirementsOccasional standing, walking, and bending requiredMust be able to sit at a desk for moderate periods of time and use a computerMust be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 poundsEducation and ExperienceCollege degree or equivalent experience requiredA minimum of 3 years related experience in the retail industry or financial services preferredPrevious sales and lending experience preferredPrevious lending experience preferredIf you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!As a member of the Truliant family, you will enjoy the following full time benefits:No-cost employee Medical, dental, vision coveragePrescription benefits (including mail order)Paid holidays and Paid Time Off (PTO)401(k) plan with contribution matchingPaid community involvement volunteers hoursPaid group life InsuranceTeammate loan discountsTuition reimbursementShort and long-term disabilityHealth & Wellness programTeledoc (physician video conferencing)Onsite fitness facilities or health club reimbursementEmployee Assistance Program (EAP)Medical flexible spending accountDependent care flexible spending account