Mortgage Loan Officer

Truliant Federal Credit Union

Salem (NC)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

Paid holidays

401(k) match

PTO

Teammate discounts

Tuition reimbursement

Wellness program

Employee Assistance Program

Fitness facilities

Volunteer hours

Job summary

Truliant Federal Credit Union in North Carolina seeks a Mortgage Loan Officer to guide members through homeownership with confidence. You will grow residential mortgage business, build referral networks and deliver a thoughtful lending experience from first conversation through closing.

You will partner with processors and underwriters, stay current on lending programs and regulatory requirements, and explain options clearly to members.

Qualifications

1+ years residential mortgage lending experience
Proven ability to prospect, generate leads, close business
Established referral network including real estate pros, builders, COI
Ability to analyze financial and credit information and present financing options
Strong communication in English, verbal and written

Responsibilities

Grow residential mortgage business and build referral networks
Explain mortgage options and gather information for applications
Collaborate with processors, underwriters and mortgage team to ensure smooth origination to closing
Stay current on lending programs and regulatory requirements
Provide updates to members and business partners

Skills

Mortgage lending

Self-sourced business

Lead generation

English communication

Time management

MS Office

Interpersonal skills

Education

Bachelor's degree in Business/Finance or related field

NMLS SAFE Mortgage Loan Originator Test

Tools

MS Office / databases

Job description

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Why this role matters

At Truliant Federal Credit Union, helping members feel confident about homeownership is part of how we improve lives. As a Mortgage Loan Officer, you will guide members through one of the most important financial decisions they may make, while connecting them with mortgage solutions that fit their goals.

This is a great opportunity for someone who enjoys building relationships, developing referral networks and creating a thoughtful lending experience from first conversation through closing.

What you'll do

In this role, you will proactively grow residential mortgage business while serving as a trusted resource for members, referral partners and internal teams. You will balance business development with strong loan guidance, clear communication and a consistent focus on quality, service and compliance.

Day to day, you'll:

Build and maintain referral relationships with real estate professionals, builders, community contacts and other centers of influence.
Meet with prospective borrowers to understand their financial goals, explain mortgage options and gather the information needed for complete loan applications.
Partner closely with processors, underwriters and mortgage team members to support a smooth experience from origination to closing.

Beyond that, your work will include staying current on lending programs and regulatory requirements, participating in community efforts that promote homeownership and providing timely updates to members and business partners.

What you bring

We are looking for someone who combines mortgage lending knowledge, relationship-building confidence and a genuine commitment to member service. This role is a strong fit if you are comfortable owning your pipeline, generating self-sourced business and helping people make informed financial decisions.

Required Experience:

1+ years of residential mortgage lending experience with a focus on generating self-sourced business.
Demonstrated success prospecting, generating leads, closing business and consistently meeting or exceeding production goals.
Established referral network that may include real estate professionals, builders and other centers of influence.

Required Skills:

Working knowledge of first and second mortgage real estate lending, including loan origination, processing, underwriting, closing procedures and related compliance requirements.
Ability to analyze complex financial and credit information and present appropriate financing alternatives.
Strong member communication skills, including the ability to explain loan products, pricing, guidelines and next steps clearly in English, both verbally and in writing.
Solid time management and organization skills with the ability to prioritize multiple loans, referrals and follow-up activities at the same time.
Comfort using Microsoft applications, database tools and laptop-based technology to access rate, credit and loan status information.
Professional interpersonal skills and the ability to collaborate effectively with members, referral partners and internal mortgage teams.
Ability to meet bonding requirements and complete assignments with minimal supervision in a general office environment.

Education/Certifications:

NMLS-developed S.A.F.E. Mortgage Loan Originator Test with a score of 75% or better within one year, or equivalent proficiency based on industry experience.

You should also be comfortable balancing business development, member education and compliance-focused follow-through in a role where trust and responsiveness matter every day.

What sets you apart

You don't need to check every box, but here's what will help you thrive in this role:

Bachelor's degree in Business, Finance or a related field.
Related experience in loan processing, financial services or a credit union environment.
A strong community presence and experience participating in business development, networking or homeownership-focused events.
A track record of creating long-term referral relationships that lead to repeat mortgage opportunities.

What you'll get

We believe in supporting our team members both professionally and personally.

In this role, you can expect:

Purpose-driven work that helps members navigate home financing with clarity, confidence and care.
A collaborative mortgage environment where processors, underwriters and lending partners work together to support a strong member experience.
The opportunity to represent Truliant in the community and build relationships that support homeownership and long-term member trust.
A workplace culture focused on inclusion, belonging, flexibility where role-appropriate and helping teammates feel valued, empowered and rewarded.
Room to grow your professional network, deepen your lending expertise and contribute to a mission centered on improving members' lives.

As a member of the Truliant family, you will enjoy the following full time benefits: