Personal Banker: Trusted Advisor & Growth Driver

The Chester County Chamber of Business & Industry; Pennsylvania; Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Bank in Kentucky is seeking a Personal Banker to assist customers in a dual teller and sales role, delivering an exceptional in-branch experience and handling every customer need.

You will use a needs-based selling approach, refer to other lines of business, and work with the branch team to meet strategic goals, including Saturday availability.

Qualifications

• Minimum high school diploma or GED required.
• Two or more years in financial services or banking.
• Knowledge of retail banking policies and products.
• Strong sales and referral capabilities.
• Excellent verbal and written communication skills.
• Ability to work Saturdays.

Responsibilities

• Offer and sell bank products to consumer and small business customers.
• Operate teller window to meet branch needs.
• Provide outstanding service and promote products through referrals.
• Apply needs-based selling to identify customer solutions.
• Follow up with prospects and customers to promote products.
• Engage with relationships to promote growth and retention.
• Maintain confidentiality of customer and bank information.
• Follow security policies to prevent losses.
• Resolve customer complaints and escalate when needed.
• Maintain up-to-date knowledge of retail products and services.
• Collaborate with branch team to achieve sales and service goals.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Needs-based selling

Problem solving

Education

High School Diploma/GED

Job description

The Personal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, the Personal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition this position will be responsible for referrals to the other lines of business to meet the customer's financial needs. The Personal Banker will work with the branch team and partners to attain the branch strategic goals.

Duties & Responsibilities:

1. Personal Bankers are responsible for offering and selling bank products and services to both consumer and small business customers. Including, but not limited to: Checking and Savings Accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs). Deposit only business relationship customers with non-lending needs.

2. Operates a teller window regularly to meet the needs of the branch clientele.

3. Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products and/or services to customers and actively participates in referral opportunities.

4. Effectively use sales skills such as: effective listening, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming objections, asking for the business.

5. Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing banking relationship.

6. Actively engage with valued customer relationships to promote growth and retention.

7. Maintains confidentiality in handling customer and bank information.

8. Follows security policies and procedures to prevent bank and customer losses.

9. Resolves customer complaints and escalates appropriately.

10. Maintains a detailed level of knowledge on retail products and services.

11. Works collaboratively with the branch team to achieve customer sales and service objectives.

Qualifications

• High school diploma/GED
• Two or more years of related experience in Financial Services industry
• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Effective selling and referral skills
• Strong verbal and written communication skills
• Ability to work a schedule that includes Saturdays

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.