Personal Banker/Teller

PNC; Alabama; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Personal Banker/Teller to enhance customer relationships and drive sales. In this dynamic role, you'll engage with customers to identify their financial needs, promote tailored solutions, and ensure a seamless banking experience. With a focus on customer satisfaction and risk management, you'll play a crucial part in fostering loyalty and contributing to the branch's success. Join a collaborative team that values inclusivity and offers comprehensive benefits, making it a rewarding place to grow your career.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k) with Match

Paid Time Off

Educational Assistance

Qualifications

• 1+ years of experience in customer service or banking.
• Strong communication and sales skills.

Responsibilities

• Manage customer experience and drive sales conversations.
• Educate customers on PNC products and services.

Skills

Customer Service

Sales Skills

Risk Management

Communication

Education

1+ years of related experience

Job description

Join to apply for the Personal Banker/Teller role at PNC

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Branch Banker RRT within PNC's retail organization, you will be based in the Scranton Region.

Job Description

• Manage the customer experience by identifying opportunities to improve financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities and identify referral opportunities. Collaborate with ecosystem partners to grow customer share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions, leveraging ecosystem partnerships to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated experience. Engage customers in the lobby to connect and position PNC products. Educate on managing transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer issues effectively, fostering loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment, and avoiding loss. Ensure branch operations and transactions are completed accurately and efficiently.

Additional Expectations

• Customer Focused: Prioritize customer needs and satisfaction in all decisions, creating tailored solutions.
• Managing Risk: Effectively assess and manage risks to support PNC's risk management framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience. Typically, 1+ years of related experience is required. No specific degree or certifications are mandatory.

Benefits

PNC offers comprehensive benefits, including health coverage, life insurance, disability protection, 401(k) with match, paid time off, and educational assistance, among others. For more details, visit Your PNC Total Rewards.

Additional Information

Applicants needing accommodations can contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer committed to diversity and inclusion.