Personal Banker Supervisor, McKeesport

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading bank seeks a Personal Banker Supervisor to enhance customer relationships and deliver exceptional service. Responsible for understanding customer needs, recommending suitable banking products, and leading branch operations, the ideal candidate will possess strong sales skills and leadership experience. This role also emphasizes risk management and compliance with company procedures.

Qualifications

• At least one year of experience in customer service with sales goals.
• Leadership or supervisory experience is required.

Responsibilities

• Build and maintain customer relationships through product offerings.
• Perform teller functions and maintain accurate transaction records.
• Make informed decisions prioritizing risk management and customer satisfaction.

Skills

Customer Service

Sales Skills

Leadership

Multitasking

Education

High school diploma/GED

College degree or equivalent experience

Job description

The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions.

In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch, as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency.

Education and Experience Requirements:
* High school diploma/GED required.
* College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
* Leadership, supervision, or mentorship experiences required.
* Ability to travel as needed to training.
* Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Essential Functions:
* Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
* Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
* Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
* Multitasking skills to quickly shift from transaction to transaction.
* Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
* Arithmetic skills to count money accurately.
* Computer literacy to access account information and process transactions.
* Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
* Maintain a professional appearance and conduct yourself in a professional manner at all times.
* Maintain the highest level of professional integrity and ethics.
* All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.