Personal Banker Supervisor, McKeesport

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading bank seeks a Personal Banker Supervisor to enhance customer relationships and drive sales in a busy branch. The role requires a blend of exceptional customer service skills, leadership experience, and a solid educational background. Full-time employees receive an extensive benefits package including medical, dental, and 401(k) with immediate vesting.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) with Immediate Vesting

Tuition Reimbursement

Gym Membership Reimbursement

Qualifications

• High school diploma/GED required.
• Minimum one year of customer service experience.
• Experience in leadership or mentorship is needed.

Responsibilities

• Deliver exceptional customer service while achieving sales goals.
• Engage customers and recommend banking products and services.
• Perform teller functions and maintain transaction records.

Skills

Customer Service

Sales

Leadership

Multitasking

Computer Literacy

Education

High School Diploma/GED

College Degree

Job description

The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions.

In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch, as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency.

Education and Experience Requirements:
• High school diploma/GED required.
• College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Essential Functions:
• Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Address 1

400 Lysle Boulevard

Employment Status

Full-time

FLSA

Non-Exempt

Schedule Information

This branch is open Monday - Friday, 9:00 am - 5:00 pm.

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

Dollar Bank is an Equal Opportunity Employer.