Personal Banker - South Tryon

PNC; Charlotte (NC); Hybrid; USD 42,000 - 65,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Branch Associate to engage customers through proactive sales and service activities.

You will manage the customer experience, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to grow wallet share. In this role, you will position PNC solutions to drive new revenue and customer loyalty, acquire and retain customers, and contribute to a differentiated branch experience that supports overall risk management

Qualifications

• Prior experience in customer banking or sales is preferred.
• Strong communication and relationship-building skills.
• Ability to educate clients on financial options and digital tools.

Responsibilities

• Engage customers to identify financial needs and present PNC solutions.
• Deliver proactive sales conversations and service to sales transitions.
• Maintain accurate branch operations and risk controls.

Job description

* Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.* Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.* Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.* Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.