Personal Banker - Burke

PNC Financial Services Group, Inc.; Burke, Northern (VA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Time off

Benefits

Wellness programs

Career development

Job summary

PNC Financial Services Group, Inc. in Burke, VA seeks a Branch Associate to drive proactive sales and service activities, deepen customer relationships, and promote PNC solutions to meet financial needs.

You will engage customers through lobby interactions, outbound calls, and appointments, educating them on digital tools and product options while delivering a differentiated customer experience. The role emphasizes loss prevention, policy adherence, and collaboration with partners to expand

Qualifications

• Proactive sales and service activities in a branch setting.
• Ability to identify opportunities to improve customers' financial wellbeing.
• Collaborates with ecosystem partners to grow share of wallet.

Responsibilities

• Drive proactive sales conversations through outbound and in-branch interactions.
• Deliver a full PNC conversation to identify appropriate PNC solutions.
• Performs lobby engagement to connect with customers and position products.
• Adhere to policies and procedures and manage risk with sound judgment.

Skills

Sales proficiency

Customer service

Lobby engagement

Job description

* Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.* Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.* Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.* Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.