Personal Banker

PNC; Stroudsburg (Monroe County); On-site; USD 38,000 - 52,000; Full time

Job summary

PNC's branch in the United States seeks a customer-focused professional responsible for acquiring and deepening the branch customer base through proactive sales and service activities.

You will manage the customer experience, educate on how to use PNC tools, and work with ecosystem partners to grow the share of wallet.

This role also involves lobby engagement, driving conversations, and ensuring accuracy in daily branch operations.

Qualifications

• Identifies opportunities to improve customers' financial wellbeing.
• Delivers proactive sales conversations following a defined process.
• Maintains strong adherence to policies and minimizes loss.

Responsibilities

• Engages customers in lobby and branch interactions to position PNC solutions.
• Partners with ecosystem partners to grow share of wallet.
• Supports daily branch operations with accuracy and efficiency.

Skills

Sales & service

Relationship building

Communication

Risk awareness

Job description

* Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.* Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.* Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.* Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.* Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.