Personal Banker MI

InTouch Credit Union; Rochester Hills (MI); Hybrid; USD 46,000 - 49,000; Full time

Job summary

InTouch Credit Union is hiring a Member Relationship Specialist to act as the primary liaison with members, offering consultative financial experiences both in-person and virtually. You will identify needs and recommend tailored solutions to meet immediate and long-term financial goals.

The role focuses on deepening relationships, expanding wallet share, and positioning ITCU as a digital-first partner in member services. Requires strong communication and knowledge of financial regulations.

Qualifications

• High school degree or equivalent.
• Minimum one year of recent experience in customer service, retail, or sales.
• Experience in a financial institution preferred; hospitality experience is a plus.

Responsibilities

• Serve as the primary liaison between members and the Credit Union to provide a consultative financial experience both in-person and virtually.
• Identify member financial needs and recommend tailored solutions to address short- and long-term goals.
• Deepen member relationships and expand wallet share while positioning ITCU as a digital-first financial partner.

Skills

Customer service

Sales experience

Communication skills

Education

High school degree or equivalent

Job description

Brief Description

At InTouch Credit Union (ITCU), we’re more than just a financial institution—we’re your partner in achieving financial goals and success. Founded in Texas and now serving members in all 50 states, we are a not-for-profit credit union dedicated to helping you, your family, and our community thrive. We would be honored to serve your family’s financial needs.

Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.

What started in 1974 for EDS employees has grown to more than 70,000 members across the U.S. and 20 countries, managing over $800 million in assets.

Job Type

Full-time

POSITION PURPOSE

As a Member Relationship Specialist, you will act as the primary liaison between members and the Credit Union to provide a consultative financial experience both in-person and virtually. You will engage with members to identify their financial needs and recommend tailored solutions that address both their immediate and long-term financial goals. This role is essential in deepening member relationships, expanding wallet share and positioning the Credit Union as a digital-first financial partner.

Pay Range

• Our ideal candidate will make $22.28 to $23.51 for this role.

Education

• High school degree or equivalent

Experience

• A minimum one (1) year of recent experience in customer service, retail, or sales required.
• Experience in a financial institution is preferred. Hospitality experience is a plus.

All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law.

Requirements

• Required Availability: Monday-Friday, 8:15am-5:15pm with rotating Saturdays, 8:45am-12:45pm. (Note: the number of Saturdays worked may increase based on business needs.)
• Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc.
• Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.
• Attendance and promptness are pertinent; must be able to work a flexibility to work in any branch within all regions.
• Ability to accept assignments within in-store branch environment.
• Ability to identify opportunities by recommending personalized solutions.
• Demonstrative experience to support revenue through meeting and exceeding sales goals.
• Demonstrate excellent communication skills, both in-person and across digital platforms.
• Knowledge of digital banking tools is a plus.