Personal Banker II-Retail

BOK Financial Corporation; Denver (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Join a leading financial services company as a Personal Banker II, where you'll provide exceptional client experiences and support. You'll engage with clients through various channels, ensuring their needs are met with accuracy and care. This role offers comprehensive training and a supportive team culture, emphasizing personal growth and recognition. Be part of a company that values its employees and community impact.

Benefits

Industry-leading benefits

Excellent training and development

Qualifications

• Minimum 3+ years of sales or customer service experience.
• In-depth knowledge of consumer financial products and services.

Responsibilities

• Provide superior client experience across various channels.
• Handle client interactions effectively and exceed expectations.

Skills

Customer Service

Communication

Problem Solving

Interpersonal Skills

Detail-oriented

Education

High School Diploma

Tools

PC Applications

Job description

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Pay Transparency Salary Range: $42,000 - $52,000

Application Deadline: 06/08/2025

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc.; and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas; and BOK Financial.

Bonus Type

Formula Based

Summary

Are you looking to join a company where people truly care about making a difference? BOK Financial is committed to achieving more together by bringing passion and customer focus to the business. Join us today as a Personal Banker II.

Job Description

The Personal Banker II provides the best client experience possible for BOKF’s clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards, and other products or processes. The Personal Banker II will be able to effectively and efficiently handle client interactions and exceed client expectations. In addition, they will provide a level of support that makes clients feel assured that their needs have been completely and accurately resolved. The Personal Banker II may interact with clients in person, via phone, chat, email, or other digital channels.

During your first nine weeks of employment, you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule, and you may be required to train at a different location before being permanently assigned to a branch.

Team Culture

We’re passionate about what we do and it shows. Working with our peers across the bank to help our clients achieve their financial goals is rewarding.

We’ve created a fun, safe space for you to brainstorm, ask questions, and find solutions. Everyone is encouraged to share ideas for positive change, regardless of role or level.

We support and lift one another up and help each other become better. Recognition, integrity, and the desire to help others are our winning combination.

How You'll Spend Your Time

From the Job Profile, choose either Retail, Virtual, or Multi-Channel duties to input for posting.

Education & Experience Requirements

This level of knowledge is normally acquired through the completion of a high school diploma or equivalent and a minimum of 3+ years of sales or customer service experience; a college degree is a plus or an equivalent combination of education and experience.

• In-depth knowledge of consumer financial products and services
• Strong knowledge of bank banking, retail sales operations, and/or contact center operations including phone, email, and chat support
• Working knowledge of banking laws and regulations, i.e., Reg E, Reg CC, Reg DD, BSA, HMDA
• Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues, and building relationships by asking appropriate questions
• Excellent written communication skills demonstrated by professional etiquette, proper grammar, and punctuation
• Excellent problem-solving and conflict resolution skills
• Ability to follow established standards and use judgment to determine when to escalate issues
• Strong basic math skills (addition, subtraction, multiplication, division) for account reconciliation
• Strong PC application skills, including word processing and spreadsheets, and the ability to learn internal systems
• Ability to complete multiple tasks simultaneously
• Excellent interpersonal skills, including sales and client relations, both in-person and via telephone
• Detail-oriented with a high degree of accuracy
• Ability to work in a fast-paced environment and under pressure as needed

Advertising Source

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support long-term careers. With passion, skill, and partnership, you can make an impact on the success of the bank, customers, and your own career!

Apply today and take the first step towards your next career opportunity!

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information, or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, including answering all prescreening questions and providing your eSignature before the application deadline.

Base salary range explanation:

The base salary range represents an average for this position. Actual offers will be based on qualifications, skills, experience, and education. See job details for salary range and bonus type.

Benefits:

BOK Financial Corporation Group offers industry-leading benefits addressing your physical, financial, and emotional health. Click here to see our benefits.

About BOK Financial Corporation

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Starting in Tulsa, Oklahoma, we’ve grown into a diversified financial services company serving consumers, small businesses, and international corporations.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $49.7 billion in assets
• $114.6 billion in assets under management and administration
• $8 million donated to local nonprofits in 2024
• Over 59,000 volunteer hours by employees in 2024