Personal Banker II

BOK Financial; Denver (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Join a leading financial institution as a Personal Banker II, where you will provide exceptional client service and support across various banking products. This role emphasizes collaboration, training, and a commitment to client satisfaction, ensuring every interaction exceeds expectations.

Benefits

Excellent training and development

Long-term career growth support

Qualifications

• Minimum 3+ years of sales or customer service experience.
• In-depth knowledge of consumer financial products and services.

Responsibilities

• Provide superior client experience for BOKF’s clients.
• Handle client interactions efficiently via various channels.

Skills

Communication

Problem-solving

Client relations

Education

High school diploma or equivalent

College degree

Tools

PC applications

Job description

Req ID: 76562

Location: Denver -DEN

Areas of Interest: Consumer Banking

Pay Transparency Salary Range: $42,000 - $52,000

Application Deadline: 06/08/2025

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc.; and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas; and BOK Financial.

Bonus Type: Formula Based

Summary: Are you looking to join a company where people truly care about making a difference? BOK Financial is committed to achieving more together by bringing passion and customer focus to the business. Join us today as a Personal Banker II.

Job Description: The Personal Banker II provides the best client experience possible for BOKF’s clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, teller transactions, digital banking products, debit cards, and other products or processes. The Personal Banker II will handle client interactions efficiently and exceed expectations, providing support that makes clients feel assured their needs are fully and accurately resolved. They may interact with clients in person, via phone, chat, email, or other digital channels.

During the first nine weeks, you will participate in a comprehensive training program. The schedule may differ from your regular work hours, and you might be trained at a different location before being permanently assigned to a branch.

Team Culture: We’re passionate about our work and it shows. Collaborating with peers across the bank to help clients achieve their financial goals is rewarding. We foster a fun, safe space for brainstorming, questions, and solutions. Everyone is encouraged to share ideas for positive change, regardless of role or level. We support and uplift one another, with recognition, integrity, and a desire to help others as our core values.

How You'll Spend Your Time: Choose either Retail, Virtual, or Multi-Channel duties from the Job Profile to input for posting.

Education & Experience Requirements: This knowledge is typically acquired through a high school diploma or equivalent and a minimum of 3+ years of sales or customer service experience; a college degree is a plus, or an equivalent combination of education and experience.

• In-depth knowledge of consumer financial products and services
• Strong knowledge of bank operations, retail sales, and contact center support (phone, email, chat)
• Working knowledge of banking laws and regulations (e.g., Reg E, Reg CC, Reg DD, BSA, HMDA)
• Excellent verbal and written communication skills
• Problem-solving and conflict resolution skills
• Ability to follow standards and use judgment to escalate issues
• Basic math skills for account reconciliation
• Proficiency in PC applications and internal systems
• Ability to multitask in a fast-paced environment
• Strong interpersonal and client relations skills
• Attention to detail and high accuracy

Additional Information: BOK Financial Corporation Group offers excellent training and development, supporting long-term career growth. We are committed to equal employment opportunities for all applicants and employees regardless of sex, race, color, religion, national origin, age, disability, pregnancy, sexual orientation, genetic information, or veteran status.

Contact: Please contact [e-mail] with any questions.